MS Office Helpdesk Communication Skills Ticketing Systems Consultant (Jobs in Tig   Requirement id 66444 Job title Consultant Job location in Tigard, OR Skills required MS Office, Helpdesk, System Documentation, Communication Skills Ticketing Systems Open Date 27-Dec-2017 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: MS Office, Helpdesk, System Documentation, Communication Skills Ticketing Systems Start Date :01/15/2018 End Date :06/29/2018 Submission Deadline :01/4/2018 Client Info :PERS Description : Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. May require an associates degree in a related area and 5 years or more of experience in the field or in a related area. Familiar with a variety of the fields concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of Contractor staff. A wide degree of creativity and latitude is expected Additional PERS Requirements: Job Posting for Desktop Support III: Provide prompt and professional Tier I and Tier II service, and technical support to PERS staff according to team standards and organizational expectations. Designs, builds, installs, configures and maintains desktop and laptop computer systems and associated peripherals (printers, scanners, faxes, etc.). Installs, manages and supports desktop/laptop applications. Using tools like SCCM and Shavlik, ensures all desktops and laptops are patched and vulnerabilities are remediated in a timely and consistent basis. Research, analyze and evaluate new end-users solutions and technologies. Typical Duties and Responsibilities Working with other team members, provide day-to-day end-user computer and application support for PERS personnel. Ensures that the agencys information asset and software license inventories are accurate and properly maintained. Provide end-user hardware support by installing, configuring, maintaining, and troubleshooting desktop/laptop local and remote systems. Provide end-user software support by installing, configuring, maintaining, and troubleshooting business software products. Applies revisions to desktop/laptop system firmware and software. Works with vendors as necessary to assist support activities. Train employees on the utilization of their technologies Prepare documents, wiring and systems diagrams, spreadsheets, flow charts, and other administrative documentation related to desktop technologies. Develop and maintain system documentation, operating procedures, lifecycle plans and roadmaps Provide assistance with business continuity planning and disaster recovery contingencies Support security administration tasks related to user workstation installations. Performs Active Directory maintenance activities including creating, editing, deleting, and auditing of users, and computers, under supervision. Maintain professionalism, good attitude, and appropriate behavior with all employees, contractors, vendors, and customers. May be required to provide after-hours support as well occasional weekend maintenance activities. The ideal candidate will possess excellent communication skills, the ability to follow complex instructions, and a love for solving problems. They will be expected to contribute interesting ideas and constructive solutions to the problems we are facing. Most of all, they will provide positive experiences for everyone they interact with Preferred knowledge and or experience QUALIFICATIONS AND REQUIREMENTS: In depth knowledge of Microsoft Office 2010 and greater In depth knowledge of Windows 7 and 10 Strong understanding of networking fundamentals Experience with modern smart-phones Experience with remote desktop technologies Experience with a ticketing system Ability to lift   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 66444 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),    MS Office job openings in other states Jobs List CLIENT TECHNOLOGIES TECHNICIAN-CONSULTANT-11404-1 Create date: 04-Oct-2024 Candidate Submission Limit Per Supplier : 2 Start date : 10/15/2024 Submission deadline : 10/11/2024 Client Info : Department of Corrections Note : Q) INTERVIEW PROCESS (WHO WILL CONDUCT I/V, PHONE OR IN-PERSON, HOW MANY ROUNDS OF I/VS)? 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