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MS Office Troubleshooting Reporting Tools Customer Service Skills Consultant
(Job
 
Requirement id 149735
Job title Consultant
Job location in Salem, VA
Skills required Technical Support, MS Office, Troubleshooting, Reporting Tools Customer Service Skills
Open Date 30-Sep-2024
Close Date
Job type Contract
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Technical Support, MS Office, Troubleshooting, Reporting Tools Customer Service Skills

start date :10/07/2024

End date :06/30/2025

submission deadline : 10/3/2024

client info : VDOT

Note:

* Agency Interview Type: In Person Only

* VDOT Technical Support 2 ONSITE Salem, VA

Description :

*candidates local to the Roanoke/Salem, VA area required

*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district

*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months

*MUST possess a valid drivers license and have a clear driving history - will drive state vehicle

Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.

Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149735 while calling.
 
Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),
Technical Support job openings in Salem, VA
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* Agency Interview Type: Either Web Cam or In Person

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Note:

* PROJECT TIMELINE :

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(Consultant: Technical Support, MS Office, Troubleshooting, Reporting Tools Customer Service Skills in Salem, VA)
     
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