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Maintainence Printer Troubleshooting Service Management System Desktop Support Mana
 
Requirement id 138370
Job title Consultant
Job location in Madison, WI
Skills required Maintainence, Software And Hardware Support, Operating Systems, Printer Troubleshooting Service Manageme
Open Date 06-Jan-2023
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Maintainence, Software And Hardware Support, Operating Systems, Printer Troubleshooting Service Manageme

start date: 01/30/2023

End date: 06/30/2023

submission deadline: 1/13/23 at 4:00PM CST.

client info : DOC

Note :

* Interview Process: Teams Video

* Contract Duration: 6/30/23 with possibility of extension

* Onsite or Remote: Candidates MUST reside in Wisconsin or relocate at their own expense prior to starting. This role is mostly remote but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Description:

This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable
working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and
written communication skills are a must. This is a remote position (that is subject to change) – that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin – no accommodations are possible in this regard.

The main activities for this role are as follows:

? Level 3 support and maintenance of workstation software and hardware

? Support and maintenance of Operating Systems for user workstations

? Peripheral device support (printers/scanner/etc) and maintenance

? Incident and Service Request Management

? Technical assistance on projects as assigned by Desktop Support Supervisor

Top Required Skills & Years of Experience:

• Level 3 support and maintenance of workstation software and hardware (5 years or more required)

• Support and maintenance of Operating Systems for user workstations (5 years or more required)

• Peripheral device support (printers/scanner/etc) and maintenance (2-5 years or more preferred)

• Incident and Service Request Management (5 years or more preferred)

• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)

• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)

• Patch Management

• Imaging experience using management tool (SCCM, Ivanti, etc.)

• Learning management system (LMS) support experience

• Google Workspace experience

• Microsofts Group Policy Object (GPO) experience
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138370 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Consultant: Maintainence, Software And Hardware Support, Operating Systems, Printer Troubleshooting Service Manageme in Madison, WI)
     
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