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Maintainence Documentation Skills Consultant
(Jobs in Madison, WI)
 
Requirement id 150739
Job title Consultant
Job location in Madison, WI
Skills required Written And Verbal Communication Skills, Work Independently And Perform Job With Minimal Supervision, Maintainence, Documentation Skills
Open Date 02-Dec-2024
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Written And Verbal Communication Skills, Work Independently And Perform Job With Minimal Supervision, Maintainence, Documentation Skills

No of Submissions : 2

Start date : 01/13/2025

End Date : 06/30/2025

Submission deadline : 12/9/2024 4:00:00 PM

Client Info : DPI

Note:

* Interview Process: Microsoft Teams, video on and audio

* Duration: 6/30/25 with annual extensions possible

* Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Can work in office or be mostly remote but must be WI resident. Some in-person events required.


Description :


The Wisconsin Department of Public Instruction is seeking a Technical Writer. This position will serve as a
member of the Customer Services Team under the Division of Libraries and Technology. The Customer
Services Team is responsible for assisting in a statewide data collection program called WISEdata. Data
collected is also used to feed other vendor systems which streamlines data collections and reduces
redundancy. WISEdata integrates with WISEid, our identity management system. In addition, WISEdata
provides the data used by DPIs WISEdash business intelligence and reporting system used for public
reporting and by Wisconsin districts and schools. The Customer Services Team also assists in collecting staff
data through a statewide data collection application called WISEstaff. In addition, the team maintains School
Directory data, hosts the annual WISEdata Conference, and handles DPI application security. The team
provides communications, workshops, training materials, and data submission guidance to schools.
The Technical Writer position is responsible for understanding, creating, and maintaining all user-facing
documentation, training materials, and general communications for the WISE applications and other Customer
Service efforts. The position will communicate and disseminate complex and technical information more easily
to customers. Under general supervision of the Customer Services Team manager, this person will work
closely with others to accomplish project objectives, or function independently to accomplish daily work
requirements as a member of the Customer Services Team. Objectives, priorities and deadlines are
established in consultation with the department program area leaders, project managers, and the Customer
Services Team manager.
Goals and Work Activities:
60% Create and Maintain End User Documentation
1. Provide documentation on DPI webpages to explain the most up-to-date data submission guidance
2. Write and maintain knowledge base articles and webpage content
3. Collaborate with many internal DPI teams on software development, requirements, policies, and data
submission best practices
4. Understand WISEdata Ed-Fi Integration and WISE applications
5. Recognize software or training issues impacting Wisconsin schools and determine documentation
needs/gaps
6. Select appropriate medium for message or audience, such as manuals, videos, or e-learnings
7. Standardize content across platforms and media
8. Revise documents as new issues and updates arise
9. Create and communicate application release notes
10. Assess and address current documentation to improve user experience and understanding
20% Create and Maintain Training Materials
1. Work with trainer and other team members to develop new user training materials
2. Develop and maintain application training materials, including e-learning courses, user guides, and
tutorials
3. Attend conferences to present, train, and support DPI WISE systems, as needed
4. Collaborate with the Customer Services Team for team projects, training, and general understanding
5. Review presentation slides for grammatical and content accuracy
6. Co-create training video script content
15%
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150739 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
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(Consultant: Written And Verbal Communication Skills, Work Independently And Perform Job With Minimal Supervision, Maintainence, Documentation Skills in Madison, WI)
     
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