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Management Data Reporting Analyst
(Jobs in Denver, CO)
 
Requirement id 100305
Job title Analyst
Job location in Denver, CO
Skills required User Support, Management, Project Implementation, Data Reporting
Open Date 15-Nov-2019
Close Date
Job type Contract
Duration 16 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: User Support, Management, Project Implementation, Data Reporting

start date:12/2/2019
End date:03/31/2021
submission deadline:11/25/2019

client info : OIT

Description:

CDHS manages an online case management system called Trails which governs all child welfare-related data in the state of Colorado. CDHS is currently modernizing the Trails application for improved performance and functionality for all user groups. During the modernization process, user support has become a key concern of CDHS, and consequently, Operational Analyst roles have become necessary to address and mitigate user support issues.

CDHS seeks two resources that will deliver on three key work activities as follows:


User Support and Management: Manage, triage and prioritize all incoming user support requests, including operational issues, technical defects, data problems, and data reporting issues.
Resolution Management: Liaise between OIT and DCW Program staff for relevant operational issues to determine most appropriate path to resolution.

Project Implementation Assistance: Support project team members and engage with Trails system users for implementation activities, including gathering requirements, user support, communication, and training. Engage with Trails system users to perform workflow testing and help coordinate product deployments.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 100305 while calling.
 
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(Analyst: User Support, Management, Project Implementation, Data Reporting in Denver, CO)
     
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