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Management Analysis Troubleshoot Oracle OTM MS Office Consultant
(Jobs in MASON, O
 
Requirement id 48513
Job title Consultant
Job location in Mason, OH
Skills required Management, Analysis, Troubleshoot, Oracle OTM MS Office
Open Date 11-Sep-2015
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Management, Analysis, Troubleshoot, Oracle OTM MS Office

NOTE :
Start Date : 09/28/2015
End Date : 12/26/2016
Submission Deadline : 09/17/2015

Client Info : COMSYS

Description:
It is seeking a 3rd Shift POS Application/Production Support for one of our premier client in the Mason suburb of Cincinnati. This is a 3+ month rolling contract opportunity with a thriving international retail organization!

Responsibilities:
80% Incident Triage:
- Resolve day-to-day technology questions and troubleshoot business needs, focusing on process problem analysis and solutions North American and Global Incident Resolution process analysis (triage) to resolution
- Provide prioritization input and support management
- Callout impacts of issues to downstream impacted or related systems or stores
- Resolution of critical off hour production support issues including the coordination of other required IT Teams as well as status reports and other communication to IT leaders
- Articulate technical details in incidents, knowledge repositories, emails, chats, meetings and on the phone by translating technical issues into common language for communications to our business users.

20% Monitor Systems and Applications:
- Responsible to ensure acceptable availability of all supported applications
- Assist in special and technical projects as assigned
- Participate in troubleshooting and support efforts with production environments
- Create and follow all standards and methods for application technology and production support.

Required Skills:
- Ability to work 12AM - 9AM, along with experience working remotely with customers collecting requirements and implementation details, implementing solutions, and providing technical support
- 2+ years Information Systems/Business-related experience within systems/applications
- Basic Application and Systems Troubleshooting (analysis and problem solving) skills
- Experience with Java (or other similar programming languages)
- SQL experience with some Oracle experience
- Scripting language experience (ie: Perl)
- Highly proficient and knowledgeable in MS Office applications; Excel, Word, PowerPoint
- Fluent with business level English both verbal and written
- Ability to maintain confidentiality of information both verbal and in various systems.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 48513 while calling.
 
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(Consultant: Management, Analysis, Troubleshoot, Oracle OTM MS Office in Mason, OH)
     
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