Mapping Analytical Skills Customer Service MS Word Outlook Excel PowerPoint Analyst<   Requirement id 138146 Job title Analyst Job location in Richmond, VA Skills required IT Infrastructure, Mapping, Analytical Skills, Customer Service MS Word Outlook Excel P Open Date 19-Dec-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: IT Infrastructure, Mapping, Analytical Skills, Customer Service MS Word Outlook Excel P Hybrid Start date :01/16/2023 End Date :06/30/2023 Submission deadline :12/21/2022 Client Info :VDH Description : --------------------------------------------- *Local Richmond, VA candidates only please *Candidate must also be able to work onsite 3 days/week. *candidates must be available to interview Thurs 12/29 *contract will likely be extended for an additional 6 - 12 months The Office of Information Management is seeking multiple positions for dynamic, customer service-oriented individuals to join the team. This position serves as Information Technology Support Specialist responsible for agency-specific end user support services and systems access requests. Provides customer service for requests received through multiple contact avenues, including telephone, in-person, email and IT Service Management tools. Provides problem management, troubleshooting, and escalations to resolve customer IT issues. Support user inquiries associated with Microsoft Desktop products including, but not limited to Windows, SharePoint, MS Office Suite, and Gmail. Support IT Security group with approval of new and existing software requests, administrative accounts, account provisioning, and de-provisioning of user accounts, firewall requests, and security groups. Manage Agency Information Security Awareness user accounts. Assist in documenting processes and creating tech tips, job aids, and other tools to enhance customer experience. Provide IT training to customers to ensure successful use of IT equipment and applications. Provides friendly and courteous customer service to all users; develops and maintains positive relationships with system owners, users, and developers; Able to work independently, assuming responsibility for specific critical projects/systems such as preparing detailed statistical reports, records and documents to support administrative activities related to inventory, maintenance and tracking of agency hardware, equipment, etc. Work collaboratively as a team player with other services support staff members, maintaining constant communication with each other as well as backup staff as it relates to current activity, procedural changes, and scheduling; responsible for timely communication of issues and outages to the user community, peers and the development team; follows up with users prior to any major implementation for validation pre-implementation tasks; documents user issues in the OIM issue tracking tool. Asset management support activities including hardware asset Moves, Adds, Change, and Deletes (MACD). Software management and deployment. Support VITA statewide infrastructure upgrades and improvements include network connectivity, telecommunications, and networked print devices. Reviews and recommends procurement of technology hardware and software. The following qualifications are highly preferred: • Experience analyzing and researching customer issues/complaints. • Experience on a technical help desk; supporting and testing custom built applications; and working with issue tracking software. • College degree in Computer Science, Information Systems or related field or equivalent combination of training and experience. Basic Qualifications: The selected candidates will have the following minimum qualifications: • Knowledge of IT infrastructure, mapping network drives and software installation. • Knowledge of telephone etiquette and problems related to computer hardware and software. • Excellent Word; Excel; Google/Google Suite. analytical skills; customer service; keyboarding. problem solving; troubleshooting; spelling and grammar skills. • Ability to communicate effectively, verbally and in writing with individuals and groups. • Strong Customer Service skills that in   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138146 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), IT Infrastructure job openings in Richmond, VA Jobs List VDOT Project Manager 4 - MOD PRODUCT LINE (748480) Create date: 11-Oct-2024 Hybrid No of Submissions : 2 start date : 10/29/2024 End date : 06/30/2025 submission deadline : 10/16/2024 client info : VDOT Note: * Agency Interview Type: In Person Only * VDOT Project Manager - PMP Certified - Hybrid schedule with 3 days in the office at VD.... (This job is for - Project Manager Jobs in VA Richmond Manager - (in Richmond, VA)) VDOT Project Manager 4 - (746378) Create date: 09-Sep-2024 No of submissions : 2 Start date : 09/30/2024 End date : 06/30/2025 Submission Deadline : 9/13/2024 Client info : Virginia Information Technology Agency Note : * Agency Interview Type: In Person Only Description : PMP CERTIFICATION REQUIRED with experience in S.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) VDOT Project Manager 4 PMP (708397) Create date: 11-Apr-2023 Job title : VDOT Project Manager 4 PMP AND VITA PM Certification REQUIRED (708397) start date : 05/08/2023 End date : 06/30/2023 submission deadline : 4/14/2023 client info : VDOTb Note : * Hybrid Description : The.... (This job is for - job Jobs in VA Richmond Manager - (in Richmond, VA)) VDH Technical Support Analyst 3 REMOTE (702165) Create date: 17-Jan-2023 Remote Start date :02/01/2023 End Date :06/30/2023 Submission deadline :1/19/2023 Client Info :VDH Description : --------------------------------------------- *Local candidates strongly preferred *contract will likely be extended for an additional 6 - 12 months *please do no.... (This job is for - Mapping Jobs in VA Richmond Analyst - (in Richmond, VA))    IT Infrastructure job openings in other states Jobs List Project Manager 3 -129802 Create date: 25-Apr-2024 No of Submissions : 2 Start date : 05/20/2024 End Date : At least 1984 Hours from projected start date Submission deadline : 5/2/2024 at 10AM EST. Client Info : EPMO Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extens.... (This job is for - job Jobs in MI Lansing Manager - (in Lansing, MI)) Project Manager - FR - 99600 Create date: 06-Feb-2023 start date:3/1/2023 End date:08/31/2023 submission deadline:02/09/2023 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local Description: The role of the Project Manager is to plan, execute, and finalize projects according to defined timel.... (This job is for - job Jobs in CO Denver Manager - (in Denver, CO)) NC FAST Cloud Engineer (701247) Create date: 09-Jan-2023 Hybrid Start date :01/02/2023 End Date :06/30/2023 Submission deadline :01/13/2023 Client Info :NCDHHS-NCFAST Description : --------------------------------------------- The NC Department of Health and Human Services seeks a contractor resource for the NC FAST (Families Accessing Serv.... (This job is for - job Jobs in NC Durham Engineer - (in Durham, NC)) Project Manager - FR-96000(1) Create date: 21-Sep-2022 start date:9/26/2022 End date:06/30/2023 submission deadline:09/27/2022 client info : OIT Note: * Candidate Must Be Local Description: The role of the Project Manager is to plan, execute, and finalize projects according to defined t.... (This job is for - job Jobs in CO Denver Manager - (in Denver, CO)) Technical Architect III - 99824 -SP Create date: 24-Feb-2022 Start Date :04/04/2022 End Date :At least 1 Years from projected start date Submission Deadline: : March 7, 2022 at 4:00PM CST. Client Info: ETF Note : * Onsite or Remote? Local candidates or willing to relocate at the candidates expense. Candidate will be able to work mo.... (This job is for - job Jobs in WI Madison Architect - (in Madison, WI))    IT Infrastructure job openings in VA Jobs List Data Conversion Lead - 65397 Create date: 28-Jul-2020 Job Description : Scope Deloitte is responsible for points B to C – oversimplification: taking the data that Sentara tells them to and putting it into Workday. Sentara is responsible for all of the data identification, cleansing, clean up, and validation. Sentaras DBAs will help with information around where and how data is st.... (This job is for - ERP Jobs in VA VirginiaBeach TechLead - (in Virginia Beach, VA)) (Analyst: IT Infrastructure, Mapping, Analytical Skills, Customer Service MS Word Outlook Excel P in Richmond, VA)

Featured Jobs Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota) SSIS JAVA Analyst (Jobs in Richmond, Virginia) TSOISPF Specialist (Jobs in Columbus, Ohio) Integration IT Specialist (Jobs in Columbus, Ohio) API CI Developer (Jobs in Richmond, Virginia)