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Microsoft Active Directory SCCM Desktop Support Consultant
(Jobs in Milwaukee, WI
 
Requirement id 148379
Job title Consultant
Job location in Milwaukee, WI
Skills required Customer Service, Microsoft Active Directory, SCCM, Desktop Support
Open Date 11-Jul-2024
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: Customer Service, Microsoft Active Directory, SCCM, Desktop Support

No of Submissions : 2

start date :08/12/2024

End date :12/31/2024

submission deadline : 07/17/2024 by 8:00 A.M. CST

client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD

Note:

* Interview Process:
• Microsoft Teams

* Duration:
• Until 12/31/2024

* Onsite or Remote?
• Onsite, possibly wet, and dirty working conditions. Typical work week would be Sun, Mon, Tue, Wed & Thurs - 8 hour shifts onsite at the Milwaukee County Zoo.
• Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. Please see additional details below as this position will require onsite and weekend work.


Description :

The Desktop Support Point of Sale Technician serves as the first point of contact for IT related support, providing tier 1 and 2 client support for all technical issues relating to hardware, software, printing, connectivity, mobile technology, Point of Sale Technology, and user set up and authorization, working all requests, incidents, and problems through to resolution. A critical role of the Desktop Point of Sale Technician will strive to provide the best possible end user computing experience for all MC employees. The Desktop Support Point of Sale Technician will be hands on with maintaining a Point-of-Sale infrastructure while also assisting in printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices.
Essential Duties and Responsibilities:
• Provide daily support for PC hardware and software, including: Windows 10, Office 365 and other departmental and enterprise applications.
• Participate in installing, configuring, and maintaining computer operating systems and images.
• Install and troubleshoot peripherals for users.
• Aid in troubleshooting smartphones and other related ad hoc devices.
• Ability to work outside of normal business hours to meet customer demand. (Nights & Weekends)
• Asks appropriate probing questions to gather relevant information to aid in resolution of request.
• Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution.
• Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures.
• Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients.
• Assists in special projects as needed.
• Assist the Milwaukee County Zoo in day-by-day Point of Sale operation to ensure smooth business operations.
Computer Skills:
• Workstation, printer and peripheral maintenance and support skills.
• General understanding of Client/Server environment.
• Familiarity with Microsoft Active Directory.
• Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications.
• Demonstrate analytical approach to problem resolution.
• Excellent documentation skills
• Familiarity with Microsoft SCCM imaging software
• Basic understanding of what a Point of Sale is and how it functions on a fundamental level.
Qualifications:
• Ability to understand basic business practices.
• Ability to manage working in a high stress environment.
• Take ownersh
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 148379 while calling.
 
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(Consultant: Customer Service, Microsoft Active Directory, SCCM, Desktop Support in Milwaukee, WI)
     
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