Microsoft Active Directory ITIL Six Sigma Analyze & Resolve Problems Related To Mai   Requirement id 11469 Job title Analyst Job location in Brookfield, WI Skills required Microsoft Active Directory, Networking, PC Skills, ITIL Six Sigma Analyze & Resolve Problem Open Date 31-Oct-2012 Close Date Job type Contract to Hire Duration 4 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Microsoft Active Directory, Networking, PC Skills, ITIL Six Sigma Analyze & Resolve Problem ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Help Desk Analyst This position provides quality support with a high degree of customer service, technical expertise, and timeliness. The team works directly with internal customers to provide “front line” technical support for LAN related issues as defined by department objectives, conducting initial problem determination and escalating problems that cannot be resolved to other areas within Fiserv for technical support. The position requires excellent verbal and communication skills to support communication to associates and the management team. The Brookfield Helpdesk team receives 700-900 calls a month from associates for assistance with computer related issues. The upcoming move to the Enterprise Exchange 2010 system and move of workstations/file & print services/etc. to the Enterprise domain will increase the call volume to this team. The position is critical to ensure services levels are met. This position is responsible for answering calls to the Brookfield Helpdesk team line, responding to events, providing 1st line hardware/software support on issues related to Brookfield hosted desktops/laptops. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Communicate daily with Fiserv associates conducting first level analysis, diagnosis and resolution of operating problems associated with hardware and the interaction of supported software in a LAN environment. Responsible for client satisfactions with the resolution of these problems. Research, resolve, and respond to questions received via telephone calls and emails in a timely manner in accordance with ETG standards. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Desktop Support and ETG support model and organization, learn tools, escalation processes, and documentation standards for events. Skills needed Altiris, Facets, Remedy, McAfee AV/Encryption and Bomgar. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Microsoft Active Directory, PC support, phone support, networking and troubleshooting skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11469 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Microsoft Active Directory job openings in Brookfield, WI Jobs List FISVJP00008404 - ETG - Help Desk Analyst Create date: 17-Oct-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This position provides qual.... (This job is for - Microsoft Active Directory Jobs in WI Brookfield Analyst - (in Brookfield, WI)) FISVJP00008098 - ETG - Engineer Sr Create date: 29-Aug-2013 ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Job Title: Engineer, Senior.... (This job is for - Microsoft Active Directory Jobs in WI Brookfield Engineer - (in Brookfield, WI))    Microsoft Active Directory job openings in other states Jobs List Systems Administrator - 124091 Create date: 13-Nov-2023 Start date : 12/11/2023 End Date : At least 2 Years from projected start date Submission deadline : 11/20/2023 3:00:00 PM Client Info : MDES Note : * 100% Onsite. Description : Serve as a member of the Systems team responsible for core infrastructure and services that .... 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(This job is for - Microsoft Active Directory Jobs in MS Jackson Engineer - (in Jackson, MS)) Network And Technical Support Engineer - 120349 - SP Create date: 17-Jul-2023 start date : 7/31/2023 End date : 6/30/2024 submission deadline : 7/25/2023 3:00:00 PM client info : MDEK12 Note : * Onsite in Jackson, MS. DO NOT SUBMIT REMOTE CANDIDATES! Description : The following is a range of anticip.... (This job is for - Microsoft Active Directory Jobs in MS Jackson Engineer - (in Jackson, MS)) CBUS - Technical Specialist 3 / TS3 (701005) Create date: 22-Dec-2022 start date : 02/06/2023 End date : 07/31/2023 submission deadline : 12/26/2022 client info : CBUS Note : * Must be available to interview in person * can work fully remote Description : Must be available to intervie.... (This job is for - Microsoft Active Directory Jobs in OH Columbus Specialist - (in Columbus, OH))    Microsoft Active Directory job openings in WI Jobs List Desktop Support-I-RFS 132610 Create date: 11-Jul-2024 No of Submissions : 2 start date :08/12/2024 End date :12/31/2024 submission deadline : 07/17/2024 by 8:00 A.M. CST client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD Note: * Interview Process: • Microsoft Teams * Duration: • Until 12/31/2024 .... (This job is for - Microsoft Active Directory SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Desktop Support I - 128435 Create date: 28-Mar-2024 Start date : 04/29/2024 End date : 12/31/2024 Submission deadline : 4/3 @ 4 pm CST Client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: Until 12/31/24 * Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Systems Administrator III - 92150 - SP Create date: 08-Sep-2021 start date:10/4/2021 End date: At least 1 Years from projected start date submission deadline:9/15/21 @ 4:00PM CST client info : ETF Note: * Interview Process: Duration: 1 year likely to extend. * This will be mostly remote, with the potential needed to be onsite from time to time. Microsoft Active Directory LDAP DFS Jobs in WI Madison Administrator - (in Madison, WI)) Desktop Support I - 90379 - SP Create date: 04-Aug-2021 start date:8/16/2021 End date:6 Months from projected start date submission deadline:August 9th at 4:00pm CST client info: Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: 6 Months (Full time seasonal position) * Local candidates or willing to relocate at t.... (This job is for - Support Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Systems Administrator-1 - WISCJP00018046 Create date: 20-Jan-2021 Start Date :02/15/2021 End Date :12/31/2021 Submission Deadline :Due to SCS 01/22/2021 by 8:00 a.m. CT Client Info : Outagamie County Department of IT Description : This is a re-post of RFS #18013 The agency with a successful candidate will need to sign Outagamie Co.... (This job is for - Microsoft Active DirectoryDNS Jobs in WI Appleton Administrator - (in Appleton, WI)) (Analyst: Microsoft Active Directory, Networking, PC Skills, ITIL Six Sigma Analyze & Resolve Problem in Brookfield, WI)

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