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Microsoft Active Directory Troubleshooting Analyst
(Jobs in Brookfield, WI)
 
Requirement id 15954
Job title Analyst
Job location in Brookfield, WI
Skills required Microsoft Active Directory, PC Support, Networking, Troubleshooting
Open Date 17-Oct-2013
Close Date
Job type Contract to Hire
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screening
   Email Recruiter: coolsoft
Job Description Analyst: Microsoft Active Directory, PC Support, Networking, Troubleshooting

** Only W2 Employee - No Subcontracting

** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

This position provides quality support with a high degree of customer service, technical expertise, and timeliness. The team works directly with internal customers to provide ?front line? technical support for LAN related issues as defined by department objectives, conducting initial problem determination and escalating problems that cannot be resolved to other areas within Fiserv for technical support. The position requires excellent verbal and communication skills to support communication to associates and the management team.

The Brookfield Helpdesk team receives 700-900 calls a month from associates for assistance with computer related issues. The upcoming move to the Enterprise Exchange 2010 system and move of workstations/file & print services/etc. to the Enterprise domain will increase the call volume to this team. The position is critical to ensure services levels are met. This position is responsible for answering calls to the Brookfield Helpdesk team line, responding to events, providing 1st line hardware/software support on issues related to Brookfield hosted desktops/laptops. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail.
Communicate daily with Fiserv associates conducting first level analysis, diagnosis and resolution of operating problems associated with hardware and the interaction of supported software in a LAN environment.
Responsible for client satisfactions with the resolution of these problems. Research, resolve, and respond to questions received via telephone calls and emails in a timely manner in accordance with ETG standards. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned.
Understanding the Desktop Support and ETG support model and organization, learn tools, escalation processes, and documentation standards for events. Altiris, Facets, Remedy, McAfee AV/Encryption and Bomgar.

High School Diploma is required.
Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required.
Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Microsoft Active Directory, PC support, phone support, networking and troubleshooting skills.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15954 while calling.
 
Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),
Microsoft Active Directory job openings in Brookfield, WI
Jobs List

FISVJP00008098 - ETG - Engineer Sr
Create date: 29-Aug-2013
** Only W2 Employee - No Subcontracting

** Can submit only Green Card and Citizens

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

Job Title: Engineer, Senior.... (This job is for - Microsoft Active Directory Jobs in WI Brookfield Engineer - (in Brookfield, WI))

FISVJP00007128 - Help Desk Analyst
Create date: 31-Oct-2012
** Only W2 Employee - No Subcontracting

** Can submit at higher rate

*** Over Time is paid at 1.420 times
OT - Extra Hours on Weekdays and Saturdays

*** Double Time is paid at 2.0 times
DT - Hours worked on Sundays

Help Desk Analyst

This position provides quality support with a high .... (This job is for - Microsoft Active Directory Jobs in WI Brookfield Analyst - (in Brookfield, WI))
 
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Systems Administrator - 124091
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Note :

* 100% Onsite.

Description :

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Create date: 10-Oct-2023
Start date : 11/6/2023

End date : At least 1 Years from projected start date

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* ONSITE REQUIRED. Do NOT submit remote candidates

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Network And Technical Support Engineer - 122977 - SP
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Start date : 7/31/2023

End date : 6/30/2024

Submission deadline : 10/10/2023 3:00:00 PM

Client info : MDEK12

Note :

* On-site and Off-site, Local candidates regionally located in Mississippi. If not local, they MUST be willing to relocate. Do NOT submit 100% remote candidates.
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Network And Technical Support Engineer - 120349 - SP
Create date: 17-Jul-2023
start date : 7/31/2023

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client info : MDEK12

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CBUS - Technical Specialist 3 / TS3 (701005)
Create date: 22-Dec-2022
start date : 02/06/2023

End date : 07/31/2023

submission deadline : 12/26/2022

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* can work fully remote

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Desktop Support-I-RFS 132610
Create date: 11-Jul-2024
No of Submissions : 2

start date :08/12/2024

End date :12/31/2024

submission deadline : 07/17/2024 by 8:00 A.M. CST

client info : Milwaukee, WI - IT - Milwaukee County- MILWCNTY-IMSD

Note:

* Interview Process:
• Microsoft Teams

* Duration:
• Until 12/31/2024 .... (This job is for - Microsoft Active Directory SCCM Jobs in WI Milwaukee Consultant - (in Milwaukee, WI))

Desktop Support I - 128435
Create date: 28-Mar-2024
Start date : 04/29/2024

End date : 12/31/2024

Submission deadline : 4/3 @ 4 pm CST

Client info : Milwaukee County

Note :

* Interview Process: Microsoft Teams

* Duration: Until 12/31/24

* Onsite or Remote? Local candidates or willing to relocate at the candidates exp.... (This job is for - Microsoft Active Directory Jobs in WI Milwaukee Consultant - (in Milwaukee, WI))

Systems Administrator III - 92150 - SP
Create date: 08-Sep-2021
start date:10/4/2021
End date: At least 1 Years from projected start date

submission deadline:9/15/21 @ 4:00PM CST

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Note:

* Interview Process: Duration: 1 year likely to extend.

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Desktop Support I - 90379 - SP
Create date: 04-Aug-2021
start date:8/16/2021
End date:6 Months from projected start date
submission deadline:August 9th at 4:00pm CST

client info: Milwaukee County

Note:

* Interview Process: Microsoft Teams

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Systems Administrator-1 - WISCJP00018046
Create date: 20-Jan-2021
Start Date :02/15/2021
End Date :12/31/2021
Submission Deadline :Due to SCS 01/22/2021 by 8:00 a.m. CT

Client Info : Outagamie County Department of IT

Description :

This is a re-post of RFS #18013

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(Analyst: Microsoft Active Directory, PC Support, Networking, Troubleshooting in Brookfield, WI)
     
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