Monitoring Helpdesk Software Installation And Support Analyst (Jobs in Atlanta,   Requirement id 149189 Job title Analyst Job location in Atlanta, GA Skills required Microsoft Office Suite, MS Outlook, Monitoring, Helpdesk Software Installation And Suppo Open Date 29-Aug-2024 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Microsoft Office Suite, MS Outlook, Monitoring, Helpdesk Software Installation And Suppo No of Submissions : 4 Start date : 09/09/2024 End Date : 12/29/2024 Submission deadline : 09/05/2024 Client Info : DOAS Note: * Agency Interview Type : Either Web Cam or In Person * Hybrid * Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work. Description : Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLAs. Job Responsibilities • Oversee the daily performance of computer systems and applications. • Answer user inquiries regarding computer software or hardware operation to resolve problems. • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLAs until resolved. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. • Refer major hardware or software problems or defective products to third party support vendors for service. • Develop training materials and procedures, or train users in the proper use of hardware or software. • Confer with staff, users, and management to establish requirements for new systems or modifications. Preferred Qualifications • 3+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149189 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Microsoft Office Suite job openings in other states Jobs List Telecommunications Technician II - 135208 Create date: 20-Sep-2024 Posting title* :Madison, WI - IT - DNR - Information Technology - DNR IT - Telecommunications Technician II - N/A No of Submissions : 2 Start date : 10/21/2024 End Date : 06/30/2025 Submission deadline : 9/27/2024 4:00:00 PM Client Info : DNR Note : . * Interview Pro.... 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