Monitoring IT Services Troubleshoot Flow Charting Processes Technical Skills Techni   Requirement id 90990 Job title Specialist Job location in Boston, MA Skills required Software Services, Hardware Systems, Monitoring, IT Services Troubleshoot Flow Charting P Open Date 09-Apr-2019 Close Date Job type Not specified Duration 4 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: Software Services, Hardware Systems, Monitoring, IT Services Troubleshoot Flow Charting P Bid Number: BD-19-1030-0P100-0P110-37942 Note: RTR form must be submitted. Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 4/16/2019 04:00 PM EST Start Date: 5/6/2019 End Date: 8/31/2019 Client: Department of Transportation Description: General Statement of Duties and Responsibilities: Incumbents provide Tier 2 and Tier 3 computer technical support to internal MassDOT customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions. Detailed Statement of Duties and Responsibilities: • Monitor and respond to customer inquiries via telephone, voicemail, email and ticketing systems. • Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. • Consults with peers, developers, network, and server team personnel on the operation of applications for fast and efficient resolution to users issues. • Notifies the appropriate personnel on network outages and other computer system outages. • Images, installs and troubleshoots workstations (PCs) at MassDOT offices including RMV Service Centers and Highway Offices. • Installs, troubleshoots, configures, and deploys software and hardware. • Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. • Supports RMV Service Centers technology needs, this includes maintaining computer systems. • Supports Highway District Offices and Remote Depots technology needs, this includes maintaining computer systems. • Works with outside vendors to report and resolve faulty equipment. • Upgrades workstations to meet software specifications. • Use software utilities to maintain user accounts this includes changing passwords for email and accounts. • Utilize remote tools to troubleshoot, diagnose and resolve user issues as applicable. • Documents and shares special procedures as needed. • Work on special projects as required. Qualifications Required At Hire: • Knowledge and concepts of computer hardware and software support within a Windows environment. • Excellent customer service skills. • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment and work independently. • Ability to establish rapport with others. • Ability to prepare and use technical documentation and flow charts. • Ability to manage assigned vendors when problems are escalated. • Demonstrate ownership of the support ticket lifecycle. • 2-3 Years of Tier 2 and 3 PC/Computer support. • Knowledge of servers and networking technology would be a plus. • Technical certifications are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 90990 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Software Services job openings in other states Jobs List DGS - Help Desk /Customer Support (680453) Create date: 07-Apr-2022 Start Date : 04/25/2022 End Date : 06/30/2022 Submission Deadline : 04/13/2022 Client Info: DGS Note: * Agency Interview Type :Web Cam Interview Only Description: **DGS requesting to work with SWAM vendors only for these two roles so this req will not.... (This job is for - Troubleshooting outlook Jobs in VA Richmond Consultant - (in Richmond, VA)) DGS-Technical Analyst/Help Desk 2 - 3 Roles (669114) Create date: 19-Nov-2021 Start Date :11/29/2021 End Date :05/27/2022 Submison Deadline :11/25/2021 Client Info: DGS Note : * Agency Interview Type: Web Cam Interview Only Description : 3 roles total 50% ON SITE & 50% Remote required beginning Jan 3. Parking Not provid.... (This job is for - Troubleshooting Jobs in VA Richmond Analyst - (in Richmond, VA)) Civil Engineering Software Support - 54653 Create date: 08-Apr-2019 This work is performed predominantly in an office setting. The chosen individual will be part of dynamic team of professionals who provide software support for the various civil engineering software utilized by the Department. Limited overnight travel may be needed as part of these duties. The following are minimum requirements for.... (This job is for - CADD Jobs in GA Atlanta Developer - (in Atlanta, GA)) MNSITE-1264 DHS-RE-POST-SysMod Architect-EIOR207157(BF) -SP Create date: 09-Oct-2018 Note: THIS IS A RESPOST OF MNSITE-1156 Note: Each vendor is allowed to submit 1 resource. Incumbent: Yes. If the incumbent is submitted, they will be evaluated in the same way as all other candidates, using the criteria set forth in this Event. Submission Deadline: 10/23/2018 2:00 PM CDT Start Date: 12/1/2018 End Date.... (This job is for - job Jobs in MN StPaul Architect - (in St Paul, MN)) Business Process Analyst - SW0425201801 Create date: 26-Apr-2018 Start Date :06/04/2018 End Date :December 2018 Submission Deadline :05/09/2018 Client Info :Idaho Department of Parks and Recreation Description : The Idaho Department of Parks and Recreation (IDPR) is looking for contract assistance with the following elements: 1. Analyzi.... (This job is for - SSAS Jobs in ID Boise Analyst - (in Boise, ID))     (Specialist: Software Services, Hardware Systems, Monitoring, IT Services Troubleshoot Flow Charting P in Boston, MA)

Featured Jobs Developer (Jobs in Atlanta, Georgia) Data Architect ETL Specialist (Jobs in Raleigh, North Carolina) SQL Architect (Jobs in Richmond, Virginia) Business Analyst Financial Analyst (Jobs in Fredericksburg, Virginia) Cyber Architect (Jobs in Columbia, South Carolina) VxRails Consultant (Jobs in Boise, Idaho) Project Manager Microsoft Manager (Jobs in Raleigh, North Carolina) Agile Jira UAT Manager (Jobs in Atlanta, Georgia) - - Analyst (Jobs in Portland, Oregon) HTMLCSSJavaScript Developer (Jobs in Lincoln, Nebraska)