NICE Documentation IT Experience SIP SQL Data Base Experience Troubleshoot Engineer   Requirement id 107658 Job title Engineer Job location in Chicago, IL Skills required NICE, Documentation, IT Experience, SIP SQL Data Base Experience Troubleshoo Open Date 22-Jun-2020 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: NICE, Documentation, IT Experience, SIP SQL Data Base Experience Troubleshoo Candidate must be our W2 Employee. Job Description : It is the Nations 2nd largest Technical Staffing and Services Firm, has an opening for a NICE Engineer with the fifth-largest wireless telecommunications network company location in Chicago (Rosemont), IL Overview This team supports the Telephony Contact Center and this position will be supporting the NICE and Genesys platform. Roles and Specific Responsibilities: • Primarily responsible for ensuring system stability and availability of the recording and analytics platform. • Responsible for the support, design, implementation and configuration of Voice and Screen recording solutions (NICE Engage). • The selected candidate will provide third and fourth level technical support for all Care Centers and 3rd Party Vendor Partner Care Centers. • Maintains and creates system documentation • Work closely with IT partners and vendors to ensure system compliance related to OS and application patching and upgrades. • Adheres to break/fix processes for ticketing, incident, and outage resolution. • Actively troubleshoots issues related to SIP. • Oversees Recording vendor in the engineering studies such as, but not limited to, transaction volumes, response times, availability, service options, product spec, speed of operation, type of protocol of the telecommunications system(s). • Maintain the appropriate relationships with 3rd party vendors and evaluate vendor hardware, software, and communications products and to provide recommendations for purchases and projects with our corporate objectives in mind. • Ensures PCI compliance of the recording and analytics platform. • Leads and successfully delivers projects involving the recording and analytics platform. • Leads weekly operational reviews with the vendor and business. • SQL database research for call recording identification. • Station and user mapping into NICE and Genesys technologies. • Establishes and maintains a proactive approach to monitoring and managing the recording and analytics environment for enterprise Telecom Infrastructure. • Acts as a liaison between vendor and business for key or urgent issues. • Provides consultative support to the business to ensure efficiencies in the recording environment. • Provides second and third level support service delivery managers and operations support vendor to ensure concerted effort is being placed on root cause analysis for Telephony outages. • Participates in on call 7x24 rotation Preferred Top Skills: -Genesys -Nice Engage -Nice to have Nice RTI (real time integration) AKA Pause and Resume   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 107658 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7), NICE job openings in Chicago, IL Jobs List SAP MDG - J-11-030-216 Create date: 15-Jul-2015 NOTE : Start Date : 08/15/2015 End Date : 03/31/2016 Submission Deadline : 07/21/2015 Client Info : COMSYS Description: Expertise in ABAP, Good experience in SAP Workflows, BRFPlus, FPM and Webdynpro ABAP. SAP MDG. At least one end to end relevant project .... (This job is for - SAP NICE Jobs in IL CHICAGO Developer - (in Chicago, IL))    NICE job openings in other states Jobs List NCDIT - Contact Center Solutions Architect (711574) Create date: 24-May-2023 Remote Start date :06/05/2023 End Date :07/30/2023 Submission deadline :05/24/2023 Client Info :NCDIT Description : ------------------------------------------------------ ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***.... (This job is for - NICEACD Jobs in NC Raleigh Architect - (in Raleigh, NC)) NCDIT-Contact Center Solutions Architect Mid Level(701057) Create date: 10-Jan-2023 Start date :01/01/2023 End Date :06/30/2023 Submission deadline :01/12/2023 Client Info :NCDIT Description : --------------------------------------------- ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the ca.... (This job is for - NICE Jobs in NC Raleigh Architect - (in Raleigh, NC)) Expert IT Specialist - 5345 Create date: 06-Aug-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - NICE Troubleshooting Integration Jobs in NY Brooklyn Specialist - (in Brooklyn, NY)) Deployment Engineer - 4864 Create date: 13-Apr-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - Integration NICE Documentation Jobs in NY Brooklyn Engineer - (in Brooklyn, NY)) IS Technical Specialist III (Senior) - 68177 Create date: 01-Oct-2020 Note :MUST HAVE ACTIMIZE EXPERIENCE. Will be remote to start, but may be on site to follow (Jan 2021 at the earliest) - will be a one and done video interview with the client. Job Description : Role: Actimize Developer Location: Remote to start Duration: 8+ Month Contract Start Date: ASAP Must .... (This job is for - NICEAnalyzing Jobs in OH Columbus Specialist - (in Columbus, OH))    NICE job openings in IL Jobs List Infrastructure Engineer Create date: 06-Mar-2017 Start Date : 03/20/2017 Submission Deadline : 03/13/2017 Description : This team supports the Telephony Contact Center and this position will be supporting the NICE and Genesys platform. USCC will be replacing the NICE Perform Platform with the Nice Engage platform. This person will support the exis.... (This job is for - NICE Jobs in IL Bensenville Engineer - (in Bensenville, IL)) (Engineer: NICE, Documentation, IT Experience, SIP SQL Data Base Experience Troubleshoo in Chicago, IL)

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