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NICE PBX ACD Engineer
(Jobs in Charlotte, NC)
 
Requirement id 20413
Job title Engineer
Job location in Charlotte, NC
Skills required NICE, CISCO Certification, Cisco VoIP, PBX ACD
Open Date 28-Aug-2014
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: NICE, CISCO Certification, Cisco VoIP, PBX ACD

[NOTE: START DATE: 09-02-2014]

[NOTE: SUBMISSION DEADLINE: 09-03-2014]

[NOTE: Must be our own w2]

[Client Info: Wells Fargo]

Description:
NICE Engineer Overview:

This position will be primarily responsible for delivering NICE Call Recording enhancements across the Enterprise voice footprint (call centers, back office, small and remote sites). Accountability for design, implementation, and tier 3 support for the voice and data infrastructure associated with NICE including integration with PBX, ACD and CTI components.

Candidate must be able to demonstrate the ability to assess customer business needs, convert design details and deliver telecommunication application solutions for various types of business units with scale of 1 seat to 10,000 seats.

Requirements:
· 5 – 7 years of experience with NICE Call Recording system administration and engineering – versions 4.1 (preferred) or 3.2
· 3 – 5 years of telephony/contact center experience
· Basic Cisco VoIP knowledge required
· Excellent communication skills and attention to detail
*Cisco certification is a plus
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 20413 while calling.
 
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