NICE CRM Data Replication To Microsoft SQL Server Cloud Connectors TCPIP HTTP Sftp   Requirement id 138420 Job title Architect Job location in Raleigh, NC Skills required Hosted Cloud Telecom, Genesys GVP, NICE, CRM Data Replication To Microsoft SQL Se Open Date 10-Jan-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: Hosted Cloud Telecom, Genesys GVP, NICE, CRM Data Replication To Microsoft SQL Se Remote Start date :01/01/2023 End Date :06/30/2023 Submission deadline :01/12/2023 Client Info :NCDIT Description : --------------------------------------------- ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the candidate live in NC to enable on-site consultation as needed. Major duties and responsibilities: Include concise pertinent organizational information and specific task statements to ensure that applicants understand the position. This text will appear on the OSP Career Opportunities web site (http://www.osp.state.nc.us/jobs/), the DIT web site, and, if you choose, in advertising media. The primary purpose of the Contact Center Engineering and Planning (CCE&P) group is the design and engineering of enterprise and agency specific Contact Center technologies. To enable proper designs and configurations the team is responsible for: general customer consultation; service requirements; business planning with agencies; business and technical planning for service migrations and upgrades; project management oversight of new service deployment; technical management of new service deployments including improvement and capacity plans. Team members manage vendor contracts and serve as third tier technical support for trouble resolution associated with Contact Center (CC) technologies. This team is a part of the Service Delivery, Network Engineering & Telephony division of DIT. This key position within CCE&P is responsible for the planning, design, and implementation of enterprise and agency specific CC solutions. This position works with other E&P engineers to expand enterprise solutions and explore new technologies. This position supports the Communication Services team in formulating solutions to issues confronting the agencies and institutions of North Carolina State Government. This includes business process consulting, requirements gathering, financial benefit analysis, and engineering and design of evolving new DIT services in the hosted cloud space. The engineer should have strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, and multi-channel. Consults with agencies on sophisticated business process re-engineering, the roll of contact center technology, and functions as a subject matter expert. This position assumes a leadership role in analyzing customer requirements and providing technical knowledge, systems integration and expertise to design and implement appropriate solutions using enterprise products and services. Accountable for the technical validity and interoperability of solution and/or the direct relationship with the customers strategic business plans. Knowledge, Skills, and Abilities (Required) and Management Preferences (optional). Describe any specialized skills/competencies required for the job. Focus on skills and avoid describing preferences with years of experience. Licensures and certifications can be listed as preferences. The minimum training and experience use years of experience and is established by OSHR. You may add additional requirements to this area. By doing so you will not receive applicants that do not meet these additional requirements. Do not add education requirements here. We will add the states required education and experience. Extensive experience in the design of contact centers utilizing hosted cloud vendor solutions by NICE inContact & Genesys is desirable, along with CC operational experience. The engineer must possess strong technical knowledge of contact center technologies including ACD, IVR, dialer, workforce optimization, CRM integration, and multi-channel. Should have a working knowledge of web services, telecommunications products and services including IP Telephony and SIP, Sa   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138420 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),         (Architect: Hosted Cloud Telecom, Genesys GVP, NICE, CRM Data Replication To Microsoft SQL Se in Raleigh, NC)

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