NICE Telecome MS Office Troubleshooting Application Development Testing Engineer   Requirement id 15522 Job title Engineer Job location in Irvine, CA Skills required NICE, Call Center Experience, Telecome, MS Office Troubleshooting Application De Open Date 16-Sep-2013 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Engineer: NICE, Call Center Experience, Telecome, MS Office Troubleshooting Application De NICE System Administrator Duties: Provides technical consultation and support in the development of NICE Call Recording infrastructure & applications. Analyzes business requirements, designs and writes technical specifications to design or redesign computer solutions. Verifies program logic by overseeing the preparation of test data and testing . Participates in overall systems testing. Leads the migration of application to production. Develops new documentation, participates in the development of department technical procedures. Assures quality, security and compliance requirements are met for supported area and oversees updating and testing of the business continuation plan 5+ years application development and implementation experience. Additional Job Details: The Contact Center Services NICE Sr. Systems Administrator position will have the responsibility to assist the technical teams plan and deploy a call recording system and prepare for ongoing support of the environment. Design, deploy, operate and maintain the NICE Call Logging and Analytics Infrastructure. This position will ensure that all building blocks for NICE Systems Solutions can interact and communicate successfully as per best practice, using vendor recommendations and accepted standards. Primary SME for the NICE infrastructure and its proper operation, configuration and support. Understand the impact and implications of issues with NICE Solution and where necessary, apply knowledge and experience towards the resolution and remediation. Lead in the design and execution of system project for the NICE recording platform, ensuring the changes meet business and technical requirements while executing a reliable recording system. Required to facilitate NICE-related project execution and problem solving. Planning for proactive NICE System Health Checks and Reports for daily, weekly and monthly basis. Work with development team supporting applications and systems which interface with the NICE Perform recording systems to resolve issues as well as implement improvements. Work directly with System Engineers to support the NICE infrastructure across the organization. Assist Call Center Managers & Team Leads with questions and problems associated with the configuration, administration, and management of users in the NICE system. Demonstrated ability to deal directly with LoBs in a friendly, supportive manner to plan, troubleshoot and solve complex technical issues regarding NICE performance, security, availability, and reliability. Provide technical guidance and documentation to colleagues and Call Center staff, with regard to s NICE Solution. Requirements 2-4 years experience with NICE Call Recording platforms 5+ Years Call Center experience NICE Certifications and/or strong knowledge of Nice Call Logging NICE Certifications and/or strong knowledge of Nice Interaction Analytic s and Desktop Analytics Adequate Telecom background Experience with configuration and support experience in a complex multi-layered network environment Must have tenured experience working with Microsoft applications such as Word, Excel, Powerpoint, Outlook and Visio Excellent customer service skills including reporting, organization, written and oral communication and task prioritization Ability to work in team environment but can self-direct when necessary Experience working under tight deadlines and high pressure environment Excellent troubleshooting and analytical skills   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15522 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    NICE job openings in other states Jobs List NCDIT - Contact Center Solutions Architect (711574) Create date: 24-May-2023 Remote Start date :06/05/2023 End Date :07/30/2023 Submission deadline :05/24/2023 Client Info :NCDIT Description : ------------------------------------------------------ ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***.... (This job is for - NICEACD Jobs in NC Raleigh Architect - (in Raleigh, NC)) NCDIT-Contact Center Solutions Architect Mid Level(701057) Create date: 10-Jan-2023 Start date :01/01/2023 End Date :06/30/2023 Submission deadline :01/12/2023 Client Info :NCDIT Description : --------------------------------------------- ***Position can work remotely, but some on-site work will be required when consulting with our customers. ***It is preferred that the ca.... (This job is for - NICE Jobs in NC Raleigh Architect - (in Raleigh, NC)) Expert IT Specialist - 5345 Create date: 06-Aug-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - NICE Troubleshooting Integration Jobs in NY Brooklyn Specialist - (in Brooklyn, NY)) Deployment Engineer - 4864 Create date: 13-Apr-2021 Description: Day-to-Day Tasks include, but not limited to: Works on providing engineering support for integrations happening in schools, including the review of proposed work plan submissions throughout network infrastructure deployment process in order to ensure that the work aligns to pre-determined work scopes and is co.... (This job is for - Integration NICE Documentation Jobs in NY Brooklyn Engineer - (in Brooklyn, NY)) IS Technical Specialist III (Senior) - 68177 Create date: 01-Oct-2020 Note :MUST HAVE ACTIMIZE EXPERIENCE. Will be remote to start, but may be on site to follow (Jan 2021 at the earliest) - will be a one and done video interview with the client. Job Description : Role: Actimize Developer Location: Remote to start Duration: 8+ Month Contract Start Date: ASAP Must .... (This job is for - NICEAnalyzing Jobs in OH Columbus Specialist - (in Columbus, OH))     (Engineer: NICE, Call Center Experience, Telecome, MS Office Troubleshooting Application De in Irvine, CA)

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