NOC Technical Consultant (Jobs in Golden, CO)   Requirement id 140262 Job title Consultant Job location in Golden, CO Skills required Computer Systems, NOC, Project Time Management, Technical Open Date 14-Apr-2023 Close Date Job type Contract Duration 62 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Computer Systems, NOC, Project Time Management, Technical Start date :04/24/2023 End Date :06/01/2028 Submission deadline : 04/21/2023 Client Info : CO DOT Note: * Candidate Must Be Local * Position Location On Site Description : The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams. The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved Document customer interactions Resolve customer reported issues Escalate unresolved issues to the next Tier Install, make changes and repair computer hardware and software Monitor and respond quickly to incoming requests related to IT issues. Maintain computer systems and act as support if any system goes down. Assist with onboarding and offboarding of new or outgoing users. Install, configure, maintain and upgrade PC software. Tier 1 Networking and troubleshooting as well as support Qualifications for Help Desk Technician Experience working in a help desk environment Flexibility to work a variety of shifts with minimal notice Must have reliable transportation Must be able to pass a background check Proficiency with Windows, Linux, and IOS computers Excellent oral and written communication skills Detail oriented and highly organized to keep tickets in order Ability to remain calm and professional in stressful situations Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment Understanding and appreciation for information security within systems and user devices. Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140262 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Computer Systems job openings in other states Jobs List Attorney - 63272 Create date: 26-Aug-2024 No of Submissions : 2 Start date : 09/23/2024 End Date : 06/30/2025 Submission deadline : 09/05/2024 Client Info : TN TennCare Note: * Position Location : Hybrid * Candidate Must Be Local Description : To support an influx of eligibility appeals, the.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) Programmer Analyst 6 - 126904 Create date: 06-Feb-2024 Start date : 03/04/2024 End date : 1 Years from projected start date Submission deadline : 2/12 at 10am EST. 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For virtual, plea.... (This job is for - job Jobs in MI Lansing Analyst - (in Lansing, MI)) Programmer Analyst 6 - 124520 Create date: 14-Nov-2023 Start date : 12/04/2023 End Date : 09/30/2024 Submission deadline : 11/16 at 10:00 am. Client Info : DHHS Note : * Interview Process: In person interviews or MS Teams video with integrated audio and camera used. Vendor must provide current screenshot photo of candidate prior to interview as w.... (This job is for - Java Jobs in MI Lansing Analyst - (in Lansing, MI))     (Consultant: Computer Systems, NOC, Project Time Management, Technical in Golden, CO)

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