Network+ MCSA Windows Server MCITP Specialist (Jobs in Boston, MA)   Requirement id 62408 Job title Specialist Job location in Boston, MA Skills required A+ Certification, Network+, MCSA, Windows Server MCITP Open Date 07-Jul-2017 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Specialist: A+ Certification, Network+, MCSA, Windows Server MCITP Submission Deadline : 07/14/2017 09:00:00 AM Client : Executive Office of Energy and Environmental Affairs Description : Additional Resume Submission Specifications and Requirements: • Total number of positions sought: 1 • Maximum number of resumes per ITS63 Vendor: 5 • All Bidders must complete line item on Candidate Bid Sheet for each resume submitted • Resumes must be submitted via COMMBUYS OR Respond via email to khary.carrington@state.ma.us with subject line ServiceDesk Specialist • No phone calls please – email questions to: khary.carrington@state.ma.us • If the same candidate is submitted by multiple vendors, the criteria in ITS63 will be used to determine which vendor will be contacted to arrange an interview and will be awarded if candidate is selected OR Alternate means of vendor selection: • Rates are all-inclusive (travel and any additional expenses are included in the rate) Position Summary: Reporting to the Client Services Manager, the consultant will learn and assist on the Service Desk call center, learn current business processes, how to resolve calls and utilize the Service Desk application. Throughout this process they will document the procedures and protocols they learn thereby creating standard documentation and enhancing our current roster. They may be asked to provide second tier support to end users for PC, server and/or mainframe applications and hardware; interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems; performs restorative and maintenance actions; simulates or recreates user problems to resolve operating difficulties; recommends systems modifications to reduce user problems; provides exemplary customer service. 1 of 2 7/5/2017 @ 9:51:20 AM Responsibilities: 40% 1. Respond to end user issues involving computer hardware and/or software via inbound and outbound Service Desk calls. 2. Diagnose and troubleshoot software, network connections/devices, and hardware failures. 3. May interact with network services, software systems and applications development. 2. Provide end user desktop support 3. Install and update computer application software as needed 4. Setup, configure, and troubleshoot notebooks for the shared pool 5. Install local and network attached printers and other peripheral devices 20% 1. Provides technical support to Network, Telecom and Infrastructure administrators, as warranted 2. Reset AD and email passwords 15% 1. Follow-up with customers to ensure issues have been resolved. 2. Ensure that issues are managed and resolved in a timely and professional manner. 3. Ensure all computers, notebooks, and devices meet the Commonwealths requirements. 4. Manage the load distribution of computer notebooks, projectors and other devices. 5. Assist other office locations with technology based issues as needed 15% 1. Participate in collaborative technology team efforts 2. Take obsolete equipment out of service and record asset disposal using established systems. 3. Support cellular devices as needed 4. Liaise with other IT teams to troubleshoot any current integrated technology issues. 10% 1. Participate in Secretariat wide initiatives 2. Attend meetings and seminars to support the overall direction of the IT office 3. Serve as backup for other staff members in a mutually supportive team work environment and respond to system failure and maintenance emergencies. Qualifications: At least (A) two to three years of full time, or equivalent part time, professional relevant experience required, of which (B) at least two years must have been in wo   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 62408 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    A+ Certification job openings in other states Jobs List NSU - Technical Support Analyst 2 - (727109) Create date: 03-Jan-2024 Job Title: NSU - Technical Support Analyst 2 - 100% ON SITE (727109) Onsite start date :01/15/2024 End date :07/08/2024 submission deadline : 1/8/2024 client info : NSU Description : The Technical Support Analyst maintains, an.... 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