Nortel Troubleshooting Avaya Session Manager Administrator (Jobs in Dallas, TX)   Requirement id 88336 Job title Administrator Job location in Dallas, TX Skills required Nortel, Cisco VoIP, Cisco Unity/Unity Connection, Troubleshooting Avaya Session Manager Open Date 07-Feb-2019 Close Date Job type Contract Duration 27 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Administrator: Nortel, Cisco VoIP, Cisco Unity/Unity Connection, Troubleshooting Avaya Session Manager Start Date :02/11/2019 End Date :07/15/2021 Submission Deadline :2/7/2019 Client Info :ICS: HCLS Delivery (ICS) Description : We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for Client and for the people who work here. Moves, Additions and Changes - Moving of the physical, telephone (wireless, soft client installation or desk set), video end point or other communications end point. Maintain documentation to reflect pertinent end point information. Ability to identify and relocate cross-connect (jumper wire or patch cable). Additions – Ability to configure a phone (wireless, soft client or desk set), video camera, analog line using the corporate standard and then setting the device up or extending the line and testing to insure all is operational configured correctly. Includes Class of Service, Features and Key Expansion Modules. Maintain documentation to reflect pertinent end point information. Ability to identify and relocate cross-connect (jumper wire or patch cable). Changes – changes to the configuration of the phone (desk set, wireless or soft client) or line (name, class of service, network class of service, line appearances, voicemail box, basic menus, ACD, NCFW, DCFW Troubleshooting – Endpoint instrument – (break fix) - Client or end point configuration validation – (IP, TDM, Video, line or soft client) - Wireless coverage validation – (phone tools)Call through validation – (dialing properties 1+, 9+ internal, intra-system) Training - Ability to train users on how to use various end points (phone, soft clients, cameras, login/log out) - Conference, Hold, Transfer, Call Log. Validating, Maintaining and Updating all user documentation Application Support Voicemail - Password administration, Customer coordination and requirements gathering, Mailbox administration and basic menu services, Training, End user troubleshooting and support Contact Center – Customer coordination and requirements gathering, Agent configuration and skillset assignment, Basic ACD configuration, Realtime and Historical Reporting basic support, Agent/Supervisor training , End user/client troubleshooting and support UC – IM client configuration and support, End user support and configuration conferencing (voice, video and web), Soft phone client support and configuration, Voicemail client support and configuration, Password administration and support, UC end user training, End user troubleshooting and support Telco Account Management – Account review, dispute, reconciliation and payment approval. Coordination with Finance. Management of 3rd parties providing TEM Services Review current end point counts, configurations and special requirements. (Multi-line appearances, menus, roll overs, ACD queues, faxes, number ranges, carrier identification of services and support). Customer requirements gathering. Engineer supported activity dependent upon complexity, size or scope. End point configuration and testing (small clinic environment, vendor coordination for large sites). Basic Qualifications: Ability to attend training during morning shift for first few weeks before beginning regular shift hours Shift hours -8AM to 5PM CST Ability to be on Call Saturday & Sunday Reliable transportation to travel to numerous locations Experience Documenting procedures using Visio Min 5 years of Telecom support experience Experience with Cisco VOIP , Nortel (CS1, CS2100 preferred) Experience with Move, Add, Changes with Cisco VOIP Build/Change Phones Experience with Analog & Digital Admin Voicemail experience - Cisco Unity Experience – Add, delete, change, configuration Reviewing   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 88336 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1), Nortel job openings in Dallas, TX Jobs List Sr. Telecom Administration (North Texas) - NTTJP00014213 Create date: 05-Feb-2019 Start Date :2/11/2019 End Date :07/15/2021 Submission Deadline :2/11/2019 Client Info : ICS: HCLS Delivery (ICS) Description: We know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys gro.... (This job is for - Nortel Jobs in TX Dallas Administrator - (in Dallas, TX))    Nortel job openings in other states Jobs List Telecom Administrator 2 (615504) Create date: 15-Nov-2019 Start Date :11/25/2019 End Date :11/24/2020 Submission Dead Line :11/21/2019 Client Info :DMVA Description : The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and telephone switch issues and maintaining the .... (This job is for - Nortel VOIP Jobs in MI Alpena Administrator - (in Alpena, MI)) DMVA - Telecom Administrator 2 (Alpena, Michigan) (608546) Create date: 09-Oct-2019 start date:10/21/2019 End date:10/20/2020 submission deadline:10/14/2019 Description: The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and telephone switch issues and maintaining the base E.... (This job is for - Nortel VOIP Troubleshooting Jobs in MI Alpena Administrator - (in Alpena, MI)) Nortel Network Engineer - 44051 Create date: 27-Feb-2019 Candidate must be your W2 Employee. Job Description : Looking for a candidate who is interested in working for a large financial institution in Charlotte, NC. Project is to move all old phone to chordless phones, TDM to voice over IPT phones. Contract position 6-12 months. The Nortel and Avaya PBXs at CIC needs to.... (This job is for - Nortel PBX TDMS Jobs in NC Charlotte Engineer - (in Charlotte, NC))     (Administrator: Nortel, Cisco VoIP, Cisco Unity/Unity Connection, Troubleshooting Avaya Session Manager in Dallas, TX)

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