OSI Customer Service TechLead (Jobs in Madison, WI)   Requirement id 144737 Job title Tech Lead Job location in Madison, WI Skills required OSI, Storage Technologies, Operating Systems, Customer Service Open Date 08-Dec-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: OSI, Storage Technologies, Operating Systems, Customer Service Start date : 01/16/2024 End Date : 06/30/2024 Submission deadline : 12/15/2023 4:00PM CST. Client Info : WHS Note : * Interview Process: Teams interview with camera & audio on. * Duration: 6/30/24 with possibility of renewal * Onsite or Remote? Candidate must be a CURRENT WI resident. No relocation allowed. 3-days onsite, 2-days remote per week. Description : The Information Technology Department at the Wisconsin Historical Society (WHS) manages the technology and computer infrastructure that drives the Agencys business systems and automation requirements. The IT department manages infrastructure and software that supports the WHS Headquarters building, the State Archives Preservation Facility (SAPF), and twelve Historic Sites around the State. This position reports to the Deputy Chief Information Officer and works closely with IT team members, the Library Archives Museum Collections Division and its Digital Servicesprogram area, as well as a number of other departments in the organization to provide expertise and support for a variety of complex technical solutions. The Technician III position maintains, analyzes, troubleshoots, and repairs specialized systems, hardware, and peripherals used by the Societys Digital Services staff but supported by IT. This position maintains clear documents, guides, andinventories of the various hardware and systemswhile regularly providing guidance and education to program area staff related to the use of supported applications and equipment.The Technician II also provides regular consultation and guidance related to scripting or automation of recurring tasks, digital workflows, and bulk image or audio capture. Responsibilities ? Provide daily support of the IT equipment, services, and applications used by the Societys Digital Services program area ? Support and troubleshoot specialized hardware used for digital imaging and audio capture not limited to large format scanners, photography equipment, cassette reels, and microfilm technologies ? Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models ? Provide consultation on optimal use of resources and offer guidance related to the automation of certain workflows used to process digital images and audio ? Act as a liaison between the Digital Services program area and the IT Department assisting to ensure business requirements are met while IT processes, standards, and policies are strictly adhered to ? Act as a primary support resource to Societyefforts to establish digital asset management participating regularly in project and implementation meetings Knowledge, Skills & Abilities Minimum Qualifications: ? 2 years of relevant professional experience ? Experience supporting various computer types, peripherals, and operating systems ? Basic understanding of network technologies and the OSI model ? Basic understanding of storage technologies and storage arrays ? Basic understanding of image and audio capture technologies ? Exceptional ability to multi-task and prioritize effectively ina high-pressure environment ? Exceptional customer service orientation ? Experience working within a collaborative team environment and independently ? Experience creating and maintaining hardware or software inventories, user guides, and maintenance schedules Additional Qualifications: ? Experience supporting specialized digital imaging equipment and peripherals ? Experience with digital workflows related to bulk imaging and audio capture ? Experience with scriptinglanguages and automation tools ? Experience leveraging Optical Character Recognition (OCR) ? Experience with virtualization technologies and concepts ? Experience   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144737 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    OSI job openings in other states Jobs List Network Admin I - 71942 Create date: 12-Feb-2021 Note: 6+ month contract- expected to extend through the end of the year or longer Starts 100% remote- relocation to memphis is required upon additional extention. Please send candidates that are open to relocaiton to memphis. Job Description: Client has an opening for a Network Administrator with a Memphis, TN based client. .... (This job is for - Cisco OSI Troubleshoot Jobs in TN Memphis Administrator - (in Memphis, TN)) Patch Analyst BSC 4 - 66811 Create date: 21-Sep-2020 Note :This candidate needs to sit in Minneapolis once back on site. Remote to start. Resume review 9/21. MN is preferred Candidate must be our W2 Employee. 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