Oracle Jira IT Operations SLA Lean Analyst (Jobs in Seattle, WA)   Requirement id 106474 Job title Analyst Job location in Seattle, WA Skills required Oracle, SQL, Jira, IT Operations SLA Lean Open Date 07-May-2020 Close Date Job type Contract to Hire Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Oracle, SQL, Jira, IT Operations SLA Lean Candidate must be our W2 Employee. Job Description : Systems Analyst – Siren Retail POS Starbucks – 10 Month Contract As a systems analyst, you will enter new Licensees data management pieces for the Point of sale deployment for the Connect Program. This role requires experience performing requirements analysis and process improvement coupled with the ability to collaborate across various IT and business functions. In enhancing/supporting existing systems, an effective systems analyst contributes relevant technical, functional, and process knowledge to ensure a consistent user technology experience. Team: Siren Retail POS This CW will be reporting directly to the application development manager for the Siren Retail POS team and ultimately roll up to support the POS Technology organization for Starbucks. The team is working on a program that is essentially installing the same POS system they use for the CORE stores in the licensee stores. These roles will need to be filled with a technical person that is going to be very in the details of inputting data in the EMC solution. Summary of Key Responsibilities: Solution Design • Gathers, analyzes, and documents solution requirements. • Utilizes LEAN techniques to develop business process designs and improve operations via process re-engineering efforts. • Supports solution design utilizing user-centric design techniques. • Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.) • Utilizes agile delivery methodologies and participates on scrum teams in execution of solution delivery projects. • Considers overall user technology experience in thoughtfully designing engaging solutions. System Configuration & Testing • Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery • initiatives. • Supports data conversion. Performs the extract, load, and validation of converted data. • Supports solution testing efforts by developing test plans, preparing test environments, performing test execution, and • validating test results. • Uses data queries to support validation of data conversion and test results. Production Support • Provides 24*7 global support of critical systems. • Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise • queue, completing resolution within SLA. • Develops system proficiency and builds subject matter expertise through root cause analysis. • Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication • regarding issue status/resolution with end-users and team. • Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) Develops and facilitates system training. • Uses query tools to write ad-hoc queries for mass data analysis and operational reports. Leadership • Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary. • Partners with business teams, responding quickly and thoroughly to issues and requests. • Provides constructive input and perspective to team conversations. • Able to lead small streams of design/work Unique: Ability to work on impactful projects for Starbucks and networking opportunities Summary of Experience • 4+ years of relevant experience Required Knowledge, Skills and Abilities • Working knowledge of systems development lifecycle and IT operations. <   Call 502-379-4456 Ext 100 for more details. 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