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Patching Communication Skills MS Office Web Based Enviroment Support Analyst
(Jo
 
Requirement id 104318
Job title Analyst
Job location in Charlotte, NC
Skills required SharePoint 2010, Web Based Systems, Patching, Communication Skills MS Office Web Based
Open Date 03-Mar-2020
Close Date
Job type Contract to Hire
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: SharePoint 2010, Web Based Systems, Patching, Communication Skills MS Office Web Based

Job Description :

Description:

The successful candidate will support the Wells Fargo Enterprise SharePoint Platform group by assist with the creation of tickets to support the ongoing SharePoint Patching and Vulnerability Remediation Efforts.

Responsibilities

Create dozens of requests every month, through the web-based ticketing system to support ESPOs patching efforts.
Be responsible of following up every ticket during its lifecycle (from Creation to Completion) and addressing roadblocks preventing tickets from moving through the different approval stages.
Adapt to changing rules set by the organization when creating these requests (different templates and requirements that could change every few months).
Reach out to team members involved in the work to be performed, to ensure tickets are closed and addressed in a timely manner.
Communicate with multiple teams and follow up with individuals whose responses can span days or weeks.
Address any ticket arbitrations in a timely manner to ensure the scheduled work dates are maintained as per the master work calendar.
Reach out to multiple team members whenever a Preventative Action request is needed, in order to gather the appropriate information.

Qualifications

Strong technology (Web based systems / MS Office) and communication skills.
Ability to enter data into a Web-based ticket system in order to create requests needed for Vulnerability Remediation Efforts.
Attention to Detail so all information entered is accurate the first time.
Organized Individual able to manage requests coming from multiple sources.
Be able to work under pressure in a fast paced environment.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 104318 while calling.
 
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(Analyst: SharePoint 2010, Web Based Systems, Patching, Communication Skills MS Office Web Based in Charlotte, NC)
     
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