Payroll Functional Specifications Accounting SME Finance HR Domain Database Admin W   Requirement id 120963 Job title Analyst Job location in Jackson, MS Skills required Payroll, Customer Service, User Acceptance Testing, Functional Specifications Accounting SME Open Date 20-Dec-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Payroll, Customer Service, User Acceptance Testing, Functional Specifications Accounting SME start date:1/4/2022 End date:1 Years from projected start date submission deadline:12/27/2021 3:00:00 PM client info : DFA Description: Systems Engineer will play a key role in the design, planning, execution, and installation of the current infrastructure to support new applications and technologies. Support software and hardware upgrades and maintenance of Windows servers, operating systems, infrastructure systems, and applications. Must have extensive experience with standard industry practices including management of Windows Server systems and VOIP telecom systems.Systems Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Objectives and Tasks: Administer DFI servers and systems • Recommend, install, maintain, optimize, troubleshoot, and document DFI Windows and VMWare server systems. • Manage and support cloud infrastructure systems in Azure and/or AWS • Research and maintain currency in relevant industry trends, provide recommendations for implementation of new technologies, generate project plans to ensure successful adoption of new technologies. • Research, install, and maintain software monitoring systems to ensure the Department achieves its goal of minimal downtime and peak performance. • Provide reports and schematics as directed by the Operations supervisor. • Act as a consultant to the Bureaus Solution Delivery (SD) section to ensure seamless deployment and maintenance of web pages, business systems and applications. • Administer Active Directory domain infrastructure. Agency Telecom System Support • Support agency migration from Skype for Business VOIP to Microsoft Teams VOIP telephony • Assist vendors and internal staff with support of telecommunications and video conferencing equipment and services. • Maintain clear and accurate records of services contracted, physical inventory, usage, procedures, and practices and other information needed to provide high quality service and support to agency staff and business partners using both traditional telecommunications and video conferencing. • Analyze billing information and work with vendor agency management to manage costs effectively. Make recommendations on efficiencies in telecom services to reduce cost. • Develop, maintain, and document procedures and "how-tos" to ensure avoidance of system outages in the event of staff "outages" (vacations, etc .. ). • Utilize approved processes to ensure that acquisition, transfer, and disposal of assets are consistent with Department and State standards. • Must have experience with standard industry practices including administration and support of call center systems. • Systems Engineer will also be responsible for support and configuration of a small-scale VOIP call center system. Support DFI end-users. • Provide backup first and second-level end-user IT support by email, phone, or in-person for DFI help desk staff. • Participate backup for IT help desk ticket triage. • Possess considerable logic and understanding to analyze and troubleshoot problems. • Must be able to prioritize trouble calls and respond to emergencies and all levels of troubleshooting. • Ability to perform as second level support as a secondary function. Knowledge /Skills/Ability (KSA): 1. Knowledge of Windows desktop support. 2. Professional oral and written communication skills. 3. Problem determination and resolution skills. 4. Knowledge of Cloud technologies such as AWS and Azure. 5. Working knowledge of Active Directory and Group Policy Management. 6. Experience in w   Call 502-379-4456 Ext 100 for more details. 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