Planning Developing Deployment Technical Specifications Best Practices Policy Enforce   Requirement id 131953 Job title Analyst Job location in Richmond, VA Skills required Planning, Developing, Deployment, Technical Specifications Best Practices Open Date 14-Feb-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Planning, Developing, Deployment, Technical Specifications Best Practices Start Date :02/28/2022 End Date :06/30/2022 Submission Deadline :2/17/2022 Client Info : OAG Note : * Agency Interview Type: in Person Only Description : Technical Support Analyst 4 Description The Technical Support Analysts role is to ensure proper computer operation so that end users can accomplish business tasks. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance; actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. This role also supports and maintains in-house audio-visual conference room equipment. This includes operating and maintaining various electronic products while ensuring their optimal performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end-user training and assistance where required. Responsibilities Strategy & Planning • Assist in developing long-term strategies and capacity planning for meeting future end-user device needs. • Able to support a variety of devices at our primary office and remote locations that include Fairfax, Roanoke, and Abington. • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues. • Alert management to emerging trends in incidents. • Assist in developing long-term strategies and capacity planning for meeting future AV equipment and corporate technology needs. • Collaborate with organizational policymakers to establish and enforce proper AV practices and procedures. Acquisition & Deployment • Conduct research on end-user devices in support of standardization and procurement efforts. Evaluate and recommend products for purchase. • Write technical specifications for purchase of end-user devices and related products. • Deploy pre-packaged software as needed using automated deployment tools. • Assist in software releases and rollouts according to change management best practices. • Maintain up-to-date knowledge of AV equipment contracts and supervise contract-based installations. • Advise on the purchase of new AV equipment; assist with its installation. • Conduct research on, and make recommendations for, AV products in support of procurement and development efforts. • Place orders for AV equipment and consumables; inspect and verify all AV deliveries upon receipt. Operational Management • Assisting in providing Level I support when request volumes are high. • Act as an escalation point for advanced or difficult help requests. • Build rapport with service desk customers. • Escalate incidents with accurate documentation to suitable technician or vendor, when required. • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution. • Use remote tools and diagnostic utilities to aid in troubleshooting. • Research solutions through internal and external knowledgebase as needed. • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. • Install antivirus software and ensure virus definitions are up to date. • Test fixes to ensure problem has been adequately resolved. • Perform post-resolution follow-ups with Level I Technicians as required. • Develop help sheets and FAQ lists for end users. • Contribute to technician knowledgebase and training as needed. • Reinforce SLAs to manage   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 131953 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Planning job openings in Richmond, VA Jobs List ELECT IT Security Analyst 3 REMOTE (690097) Create date: 16-Aug-2022 Start date :08/23/2022 End Date :12/31/2022 Submission deadline :8/18/2022 Client Info :ELECT Description : Security Analyst (SA) will focus on supporting users in the new security awareness application. As compliance is reached, work will shift to working with customers on their security progr.... 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(This job is for - Planning Protocols Jobs in VA Richmond Engineer - (in Richmond, VA)) VDH Project Manager 2 (664990) Create date: 08-Oct-2021 Start Date :11/1/2021 End Date :10/31/2022 Submission Deadline :10/14/2021 Client Info : VDH Note : * Agency Interview Type: Web Cam Interview Only Description : *local candidates strongly preferred *candidate selected must come onsite to pick up lapt.... (This job is for - Planning Jobs in VA Richmond Manager - (in Richmond, VA)) DOC Project Manager 2 PMP (665207) Create date: 08-Oct-2021 start date:10/25/2021 End date:10/25/2022 submission deadline:10/13/2021 client info : DFI Note : * Agency Interview Type: Web Cam Interview Only *local candidates strongly preferred *candidate selected must come onsite to pick up laptop, no exceptions *candidate will have to work ONS.... 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(This job is for - Website Development Planning Jobs in TN Nashville Consultant - (in Nashville, TN)) GA TECH Project Manager (724532) Create date: 21-Nov-2023 Hybrid Start date :01/08/2024 End Date :06/28/2024 Submission deadline :11/28/2023 Client Info : Georgia Tech – CoS Description : ------------------------------------------------------ Under limited supervision, manages projects through the full life cycle from project definition and .... (This job is for - Planning Jobs in GA Atlanta Manager - (in Atlanta, GA)) Project Administrator - 7132339 Create date: 14-Nov-2023 Start date : 12/11/2023 End Date : 06/28/2024 Submission deadline : 11/16/2023 Client Info :OIT Position Location : Remote Description : ------------------------------------------------------ Project Coordinator provides program and project support by updating project plans, r.... 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