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Polycom Cisco CCNP Switching Service Routing ITIL Framework PBX ServiceNow VOIP SIP
 
Requirement id 113649
Job title Architect
Job location in Chelsea, MA
Skills required Avaya Platform, Polycom, Unified Communications, Cisco CCNP Switching Service Routing ITI
Open Date 03-Feb-2021
Close Date
Job type Not specified
Duration 4 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Architect: Avaya Platform, Polycom, Unified Communications, Cisco CCNP Switching Service Routing ITI

Bid Number: BD-21-1060-ITD00-ITD00-58241
hourly rate range: $71.00 - $91.00 per hour

Note: Email Submission
Note: Maximum number of resumes per ITS63 Vendors: 3

Submission Deadline: 2/10/2021 05:00 PM EST
Start Date: 3/1/2021
End Date: 6/30/2021

Client: Executive Office of Technology Services and Security (EOTSS)

Description:

The Executive Office of Technology Services and Security (EOTSS) is the states lead office for information technology. We provide enterprise level information technology services including: network management and security; computer operations; application hosting; desktop provisioning and management; and, modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.

The Executive Office of Technology Services and Security (EOTSS) is seeking to hire a Unified Communications (UC) Solutions Architect - Enterprise Solutions that will be joining the EOTSS Unified Communications team and will be a key participant in the implementation of all new UC systems and technologies, ensuring these implementations are completed, documented, tested, and integrated into UC enterprise services. This position will be responsible for the documentation of existing systems and their connectivity. Furthermore, this position will stay abreast of organizational business changes, projected modernizations and upgrades, and technology trends along with future changes being performed by vendors, in order to recommend the most current and effective technology improvements and evolutions to Enterprise UC systems. This position is an expert in the design, implementation, and operation of Enterprise Unified Communications core infrastructure technologies and equipment. This position is responsible for continuous improvement of Unified Communication services in a fast-paced environment, with a focus on providing a high-quality customer and end user experience.

The primary work location for this role will be at 200 Arlington St Chelsea, Massachusetts 02150. The work schedule for this position is Monday thru Friday, 8:30AM to 4:30PM. *Schedules are subject to change based on the operational needs of the business.

Responsibilities:

• Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered
• Lead the planning, securing, and forecasting of Enterprise UC initiatives throughout the Commonwealth
• Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services
• Lead the efforts required to solve for, architect, implement and operate new UC solutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service
• Define and create a well-organized quality UC system architecture that will promote reliability and ease of maintenance
• Lead the integration and interoperability of UC with multiple applications and platforms
• Provide support and assistance in UC fault isolation and performance management processes as requested
• Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements
• Liaison with internal and external technical resources to define optimum solutions to quality challenges
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment
• Ensure the accessibility of all products and services within the UC offering, verifying that all state and federal laws are
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 113649 while calling.
 
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(Architect: Avaya Platform, Polycom, Unified Communications, Cisco CCNP Switching Service Routing ITI in Chelsea, MA)
     
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