PowerShell Troubleshooting Active Directory Self Motivated Communication Skills Anal   Requirement id 63164 Job title Analyst Job location in Columbus, OH Skills required Help Desk Analyst, PowerShell, Troubleshooting, Active Directory Self Motivated Communic Open Date 07-Aug-2017 Close Date Job type Contract Duration 11 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, PowerShell, Troubleshooting, Active Directory Self Motivated Communic Start Date : 08/28/2017 End Date : 06/29/2018 Submission Dead Line : 08/10/2017 Description : Job Classification: Help Desk Analyst 3 IT Service Desk Analyst (0365/Identity Management)- Tier I/II Manager notes- Please do not submit candidates that do not have experience with Office 365, Active Directory, Exchange and experience with Powershell writing and editing existing scripts as outlined in the job description. Will close to submissions on: 8-10-17 at 2:00 PM Interview Process: 1st round phone interviews, 2nd round onsite interviews Local candidates ONLY PLEASE • Act as a single point of triage/contact for phone calls and emails from incoming service now tickets regarding IT issues • Participate in ticket prioritization, assignment, escalation, tracking, reporting and management of time and resources. • Receiving, logging and managing calls from internal staff via telephone and email • Maintaining an Asset Database or track changes via Service Now • 1st and 2nd line support - troubleshooting of IT related problems from in-house software to • hardware, such as Email administration (0365 and Identity Management)…troubleshooting may involve powershell skillsets • Troubleshoot basic email, licensing, identity management issues • Escalate unresolved calls to the infrastructure support team Tier III • Log all correspondence in the Service Now • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner • Document resolutions and place in knowledge base (Service Now) • To maintain a high degree of customer service for all support queries and adhere to all • service management principles • Provide basic in-house training in MS Office applications used within the Association (Word, • Excel, Outlook, PowerPoint) regarding Office 365 products to our agency customers • Provide stats for the weekly Service Desk report on call trends • Review you service now queues appropriate and ensure tickets are assignment appropriately • Ensure ticket assignments and completions are met with in the appropriate SLAs of OIT standards • Publishing support documentation to assist staff with requests for information & provide • staff training if required 2-3 years previous IT Service Desk and/or Call Centre experience required in the following areas. • Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Office 365 admin console experience • PowerShell experience creating scripts, etc. • MS exchange administration and migration experience • Incident Management experience – Managing incidents including business expectations and • communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and • Office 2007 • Experience with using and troubleshooting Outlook 2007 within a network environment • (permissions, calendar sharing, delegation) • Self-motivated achiever who gains satisfaction from providing excellent customer service • An ITIL qualification is preferable but not essential   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63164 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), Help Desk Analyst job openings in Columbus, OH Jobs List DOT - Help Desk Analyst 1/HDA1 (748148) Create date: 30-Sep-2024 No of Submissions : 2 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/03/2024 client info : DOT Note: * Help Desk Analyst (HDA1) * 100% On-site * OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com .... (This job is for - ServiceNow Jobs in OH Columbus Analyst - (in Columbus, OH)) AGO - Help Desk Analyst 3 (731903) Create date: 19-Mar-2024 start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info :AGO Description : Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problem.... (This job is for - Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) IT - DOT - Help Desk Analyst 1/HDA1 - 49486 Create date: 23-Oct-2017 Start Date : 11/20/2017 End Date : 06/30/2018 Submission Dead Line : 10/27/2017 Description : Job Title: Help Desk Analyst 1 NTE Rate: $34.72 Will close to submissions: Friday 10/27/2017 at 10:00am EST Interviews: Two onsite interviews. Candidates must be local to central Ohio. Facilitation Jobs in OH Columbus Analyst - (in Columbus, OH)) DOT - Help Desk Analyst 2/HDA2 - 49188 Create date: 05-Oct-2017 Start Date : 10/30/2017 End Date : 06/30/2018 Submission Dead Line : 10/12/2017 Description : Job Title: Help Desk Analyst 2 Will close to submissions: Thursday 10/12/17 at 10:00am EST Interviews: Two onsite interviews. ODOT is looking to add an HDA2 for a project through FY2018.... (This job is for - job Jobs in OH Columbus Analyst - (in Columbus, OH)) IT - DAS - Help Desk Analyst 3/HDA3 - 47697 Create date: 10-Jul-2017 Start Date : 08/01/2017 End Date : 06/29/2018 Submission Dead Line : 07/13/2017 Description : Job Classification: Help Desk Analyst 3 IT Service Desk Analyst (0365/Identity Management)- Tier I/II Manager notes- Please do not submit candidates that do not have experience with Office 3.... (This job is for - PowerShell Jobs in OH Columbus Analyst - (in Columbus, OH))    Help Desk Analyst job openings in other states Jobs List Help Desk Analyst - 8585760 Create date: 09-Oct-2024 * Bill Rate: USD 34.00 Per Hour * Max Rate: USD 39.00 Per Hour No of Submissions : 1 start date : 10/28/2024 End date : 06/30/2025 submission deadline : 10/16/2024 client info : OIT Note: * Position Location: Remote * Candidate Must Be Local.... (This job is for - Jobs in CO Denver Analyst - (in Denver, CO)) Help Desk Analyst I - Service Desk Create date: 12-Jun-2024 No of Submissions : 1 start date : 07/01/2024 End date :12/31/2025 submission deadline : 06/16/2024 client info : OYA Note: * Position Location: On Site * Candidate Must Be Local Description : The pri.... (This job is for - Troubleshoot Jobs in OR Salem Analyst - (in Salem, OR)) GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA))     (Analyst: Help Desk Analyst, PowerShell, Troubleshooting, Active Directory Self Motivated Communic in Columbus, OH)

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