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Project Manager ServiceNow Kanban Lean Six Sigma IT Operations ITIL IT Service Manag
 
Requirement id 63280
Job title Manager
Job location in Chelsea, MA
Skills required Project Manager, ServiceNow, Agile/SCRUM Methodology, Kanban Lean Six Sigma IT Operations ITIL
Open Date 10-Aug-2017
Close Date
Job type Not specified
Duration 24 Months
Compensation DOE
Status requirement ---
Job interview type Phone Screen and Face to Face interview
   Email Recruiter: coolsoft
Job Description Manager: Project Manager, ServiceNow, Agile/SCRUM Methodology, Kanban Lean Six Sigma IT Operations ITIL

Submission Deadline : 8/15/2017

Client : Executive Office of Technology Services and Security (EOTSS)

Description :

The Executive Office of Technology Services and Security (EOTSS) is seeking a Senior Business Project Manager who possesses strong Business Analyst skills, knowledge of Project Management methodologies (Agile/Scrum, Kanban, Lean, Six Sigma, Waterfall, etc.) and a background in IT Operations, ITIL and IT Service Management to lead the replacement of our ITSM platform. The selected candidate will be a key contributor to a number of work streams within the project such as, business process redesign, communication, training and collaboration with EOTSS, customer and partner stakeholders. The successful outcome of the project will establish a common and rationalized ITIL-based process and toolset across the Executive branch.

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Understand, document and analyze the “as is” and “to be” business requirements, processes and objectives
• Prioritize requirements and create conceptual prototypes and mock-ups
• Translate business requirements to system, functional and technical requirements
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Drive and challenge business units on their beliefs and assumptions of how they will successfully achieve their business objectives/outcomes
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Create a channel of communication between the business and application developers/administrators to get the job done without requiring Senior Leadership intervention
• Develop end-to-end test cases
• Coach and lead cross-functional project teams made up of internal and vendor IT resources
• Interface, on a daily basis, with business leaders, individual contributors and a variety of IT personnel to ensure proper scope, resource allocation and dependencies are being addressed
• Deliver project results predictably, on time and on budget.
• Provide regular project progress measures and status reporting.
• Identify and schedule project deliverables, milestones and required tasks, providing early visibility to schedules/milestones that are at risk
• Leads project meetings and coordinates and facilitates communications with management and across teams
• Create training materials and facilitate training sessions
• Create and distribute internal and external organization change management communications
• Collect and analyze metrics to enable and lead continuous improvement of processes

Preferred Qualifications:
• 10+ years of progressive experience as a Business Analyst and/or Project Manager on large enterprise projects where Information Technology was a primary component
• Prior experience with a ServiceNow deployment in a large (10,000+ user) organization
• Bachelors Degree in Computer Science, Information Systems, Business Administration or relevant work experience
• Ability to work collaboratively with business and IT professionals
• Ability to communicate clearly, confidently and effectively, both verbally and in writing
• Ability to facilitate meetings and workshops in person and remotely
• Ability to think and act analytically and strategically, solve problems and recommend approaches and solutions
• Ability to act in a proactive and consultative manner with business partners
• Ability to think creatively and to inspire others to do so as well
• Experie
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63280 while calling.
 
Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),
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(Manager: Project Manager, ServiceNow, Agile/SCRUM Methodology, Kanban Lean Six Sigma IT Operations ITIL in Chelsea, MA)
     
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