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Python Reporting Tableau Written And Verbal Communication Skills Consultant
(Job
 
Requirement id 92388
Job title Consultant
Job location in Charlotte, NC
Skills required SAS 6, SQL, Python, Reporting Tableau Written And Verbal Com
Open Date 14-May-2019
Close Date
Job type Contract to Hire
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: SAS 6, SQL, Python, Reporting Tableau Written And Verbal Com

Candidate must be your W2 Employee.


Job Description :

Wholesale Customer Excellence Analyst

The Wholesale Insights and Reporting team provides reporting and analytic support across the various Wholesale LOBs. The team functions as a key central analytic and reporting function for relationship and sales growth, and provides insight into Wholesale-wide metrics and reporting needs, looking for innovative analytic solutions to support business growth.

This team conducts a variety of analyses and reporting such as segmentation, product depth, opportunity identification and sizing, spatial analyses, and predictive and expert modeling. Analyses and reports support strategic growth, marketing, prospecting, attrition, and any other areas where businesses may need analytic/reporting support. Additionally this team supports senior leader presentations and ongoing reporting needs for Wholesale and its lines of business.

This position will be a junior analytic consultant within WI&R, dedicated to supporting the Wholesale Customer Excellence team, part of the Wholesale COO, specifically around complaints and voice of the customer work. This individual will work in partnership with the Wholesale Customer Excellence team and multiple Wholesale lines of business to identify, develop and perform analytical, statistical modeling, and/or forecasting methods for Wholesale LOB and Wholesale-wide efforts to understand customer complaints. In addition, this role will contribute to senior level presentations and will need to be comfortable aggregating and leveraging data from multiple sources, including internal and external sources. A keen ability to identify and deliver succinct, relevant and impactful insights is imperative.

The successful candidate will have strong relationship building and communication skills, with the ability to effectively collaborate on projects. They will have an analytic curiosity, a strong desire to dig deeper, and the ability to solve complex problems quickly.

Specifically, this individual will:

Work with the Wholesale Customer Excellence team and LOBs to identify analytical needs, define business requirements, identify potential data sources, design reports and analyses, and translate business needs into actionable insights. Additionally, partner with internal technology group(s) to build/enhance databases as needed

Influence the data platform that will be necessary to support customer complaints reporting and analysis

Influence and identify long term metrics and data needs that will enable an enterprise-wide customer excellence practice

Aggregate findings across all LOBs and deliver a Wholesale-wide view in standardized reporting for customer complaints

Define customer excellence management metrics. Find early warnings and create insights that allow for predictive capability regarding complaints and overall customer experience

Identify key insights from data to inform Customer Excellence strategies

Develop, pilot, and launch new and leading analytic capabilities (voice/text analytics) to generate greater insights from data

Provide consultative support on measurement planning for surveys, customer advisory boards, etc on the front end, analysis and outcome measurement on the back end

Provide actionable insights and make strategic recommendations to the line of business based on thought-provoking and sound analytics, both proactively and in response to business partners requests

Identify and bring visibility to cross-LOB analytic opportunities regarding customer excellence. Apply knowledge of business, customers, and/or products/services/portfolios to synthesize data to form a story and align information to contrast/compare to industry perspective

The preferred location for this role is Charlotte, NC, however Minneapolis
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 92388 while calling.
 
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(Consultant: SAS 6, SQL, Python, Reporting Tableau Written And Verbal Com in Charlotte, NC)
     
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