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REST Jaspersoft Service Desk SNMP WMI NPM IPAM SAM Python PERL Dashboards Mapping En
 
Requirement id 135144
Job title Engineer
Job location in BOCA RATON, FL
Skills required IT Service Management, REST, Jaspersoft, Service Desk SNMP WMI NPM IPAM SAM Pytho
Open Date 18-Jul-2022
Close Date
Job type Not specified
Duration 11 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: IT Service Management, REST, Jaspersoft, Service Desk SNMP WMI NPM IPAM SAM Pytho

Bid URL: https://s3.ariba.com/Buyer/Main/aw?awh=r&awssk=1OkA1vSt&realm=myfloridamarketplaceFLAIR&passwordadapter=AribaSupplierNetworkUser&dard=1

Note: We are accepting THREE (3) candidate submissions per vendor for this VACANT position.
Exhibit F-Resume Self Certification Form must be signed by the candidate

Submission Deadline: 7/27/2022 2 PM EST
Start Date: 8/1/2022
End Date : 6/30/2023

Client: Florida Department of Transportation (FDOT)

Description:

General Characteristics:
- Should have 6+ years of experience primarily in IT Service Management and basic Infrastructure
Monitoring knowledge [desirable]
- Proficient with ITIL processes - Incident, Problem, Request, Change, Configuration, Knowledge
Management, Event Management and CMDB
- Preferably ITIL v3 Foundation certified at a minimum or above
- Ability to attend workshops, design processes and documentation & Standard Operating
Procedures
- Ability to create presentations/demonstrations/training related to ITSM process enhancements
- Ability to resolve product bugs/fixes by working with external product vendors and support
- Adhere to change management policies when delivering product services during release and
deployment process
Dimensions
Education:
Bachelors Degree in Computer Science, Information Systems, Engineering or other related field. Or
equivalent work experience.
Experience:
A minimum of 6+ years of experience in IT Service Management and Infrastructure Monitoring
Complexity:
Intermediate professional level role. Performs product design and engineering work for medium to highly
complex assignments. Works on multiple projects as a team member, sometimes as a technical leader.
May coach more junior technical staff.
Technical Experience:
IT Service Management Tools:
CA Service Desk Manager [SDM]
- Configure, Customize, Administer CA Service Desk Manager Tool
- Routinely perform upgrade the CA Service Desk Manager tool to the latest version for
compliance needs. Should have sound knowledge in customization using HTMPL, JavaScript &
SPEL code.
- Configure/Administer CA Service Point/xFlow Analyst interface
- Implement/Configure/Customize CA Workflows to support incident, request and change process
workflows
- Ability to integrate CA SDM Incident Management with Event/Alert Management tool
Solarwinds Orion for automatic incident creation/resolution
- Integrate with other data sources for auto ticket creation in CA SDM using various APIs like
REST, TEXT API
CA Configuration Automation:
- Implement, Configure, Administer CA Configuration Automation
- CMDB - Perform Discovery, Monitor, Maintain and Report on Configuration Items information in
CMDB
- Create/Define Business Services and Service Mapping
CA Business Intelligence: - Jaspersoft Reports
- Knowledge of Jaspersoft Studio and Jaspersoft Server.
- Perform upgrades of Jaspersoft reporting tool to the latest release along with CA Service Desk
Manager release cycle
- Develop and Schedule Reports using Jaspersoft Studio and Server
IT Infrastructure Monitoring Tool [Desirable]:
Solarwinds Orion and Solarwinds Database Performance Analyzer [DPA]
- Knowledge in Infrastructure Monitoring and Polling techniques/methods using ICMP, SNMP,
WMI, Agents
- Knowledge in basic administration of Solarwinds Orion tool - NPM, NCM, IPAM, NTA, SAM
modules
- Knowledge in scripting tools like Python, Perl, and Windows shell
- Knowledge in setting up monitoring, alerts, create/develop/schedule reports, and Performance
Dashboards
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135144 while calling.
 
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(Engineer: IT Service Management, REST, Jaspersoft, Service Desk SNMP WMI NPM IPAM SAM Pytho in BOCA RATON, FL)
     
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