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Research Large Scale Applications Policy & Procedure Writing Software Deployment An
 
Requirement id 120875
Job title Analyst
Job location in Durham, NC
Skills required SQL Queries, Research, Production Support, Large Scale Applications Policy & Proced
Open Date 14-Dec-2021
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: SQL Queries, Research, Production Support, Large Scale Applications Policy & Proced

Start Date :12/13/2021
End Date :12/12/2022
Submison Deadline :12/21/2021

Client Info: NCDHHS-NCFAST


note:

* Agency Interview Type:Webcam Interview Only


Description :

The purpose of this position is to provide business and system analysis to support complex business processes and IT systems within the organizational unit. Candidates should have the ability to analyze business and system processes and recommend changes to policies and procedures, troubleshoot business problems and recommend solutions, assess their impact on business processes, and develop process flows. This position will also support the NC FAST application by assisting outside customers/agents who are accessing the system. This role also requires a high level of customer experience. This position will act as a member of the operations and maintenance support team responsible for monitoring incoming issues unable to be resolved by Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating customer issues to development staff. These positions works closely with DHHS divisions and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized policy staff, software developers and/or client implementation specialists. This position will work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. This position may recommend product and process improvement strategies based on perceived trends or patterns in field issues. The position may provide subject matter expertise in the program area(s) and provides knowledge and experience in the direct delivery of services and benefits. With this background, the Business Systems Analyst helps establish functional system analysis, policy support and enforcement criteria, and sets priorities related to the programs, including stakeholder priorities and requests. These positions will be a liaison between Policy, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120875 while calling.
 
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(Analyst: SQL Queries, Research, Production Support, Large Scale Applications Policy & Proced in Durham, NC)
     
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