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SAP Engineer
(Jobs in PLANO, TX)
 
Requirement id 9108
Job title Engineer
Job location in Plano, TX
Skills required Siebel, SAP, Oracle Business Intelligence,
Open Date 20-Mar-2012
Close Date
Job type Contract to Hire
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Siebel, SAP, Oracle Business Intelligence,

[Note: Start Date : 02/27/2012
End Date : 09/28/2012]

Description:

Applications Support Engineer will be member of IT Global Operations Center (GOC) team reporting to Manager- Global Operations Center. GOC is a team within McAfees Global IT Operations
Main roles of Global Operations Center are:
To ensure maximum service availability and performance 24/7/365
To ensure committed business services availability and performance through effective Monitoring, Event Management and Incident Management
To provide Support Services to various teams within IT Organization
These result in diverse range of duties for Support Engineers. GOC staff will monitor, maintain and remediate critical business services, applications and IT Infrastructure including servers, Networks, Storage and VMware infrastructure. GOC staff will be working very closely with IT Service desk and various Technical Management teams in delivering the services. As such, GOC staff is expected to have all-round understanding of systems, networks and applications. Attention to details, ability to multi-task and work prioritization is also key skills in this environment. This team will provide 24/7 support.

Responsibilities:

Monitor, maintain and remediate business services, enterprise applications
Event management Interpret alerts received via monitoring tools, troubleshoot and take necessary remedial actions
Incident Management Resolve incidents; escalate to other IT teams and vendors. Co-ordinate incidents to resolution.
Problem Management Identify problems proactively and provide inputs to Problem Management for problem resolution
Batch Operations Monitoring batch jobs like backup, restore, data load etc.
Reporting Generate various technical and management reports using reporting capabilities of monitoring tools.
Continuous interaction with IT Service desk and technical Management teams during major incidents

Required Skills;

Engineering Graduate with 5 to 8 years of experience in Operations Center/ Network Operations Center environment.
Hands-on experience in supporting at least one multi-tier Enterprise Applications Siebel, SAP, Oracle CRM, Oracle Business intelligence in Linux and MS Windows environments.
Strong knowledge of each tier of applications Application, Middleware, Database. Experience in Oracle technologies is must.
Strong troubleshooting skills of multi-tier applications
Experience in supporting multi-tier e-commerce Web applications
Strong knowledge of ITIL processes, especially event management, incident management. ITIL v3 Foundation certification would be plus.
Operational experience in any Enterprise Monitoring tool like BMC Patrol, HP BAC etc.
Excellent verbal and written communication skills
Experience in working in 24/7 support environment
Ability to multi-task, tasks prioritization
Ability to work independently with minimal supervision
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 9108 while calling.
 
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(Engineer: Siebel, SAP, Oracle Business Intelligence, in Plano, TX)
   
 
     
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