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SAP Databases Middleware ERP TeamLead
(Jobs in Waltham, MA)
 
Requirement id 75306
Job title Team Lead
Job location in Waltham, MA
Skills required SAP, IS Sevice, Databases, Middleware ERP
Open Date 09-Nov-2018
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Team Lead: SAP, IS Sevice, Databases, Middleware ERP

Job Description :

About the Position:


To ensure the effective and efficient delivery of IT services from National Grids IS ecosystem partners working with business areas. The primary focus will be to act as a service owner for assigned services assuring the day to day service through management of and collaboration with vendors within relevant IS processes.


Position Responsibilities (including but not limited to):

Act as service owner for the defined services focusing on SAP.
Acts as resolution manager for cross-technology and cross-vendor major incidents and problems, using high level technical experience and knowledge to coordinate and priorities vendor contributions.
Define and execute Service improvements appropriate to the defined Service / Supplier.
Leads regular review meetings with suppliers to monitor progress against issues and to ensure that an agreed level of service is maintained for assigned services.
Works with National Grid and partner organizations to ensure operability requirements are specified, designed, developed and implemented to enable ensure reliable services.
Builds long-term relationships on behalf of National Grid with stakeholders in partner organizations.
Influences policies and standards for Service Design and Service Transition to ensure effective and appropriate operability requirements are included.
Within scope of control, manages costs, resources and benefits to ensure that maximum added value is achieved at minimum cost.
Defines appropriate service levels for Service Delivery partners. Defines monitoring standards and reporting methodology.
Gives leadership to staff to enable effective service delivery. This includes those within direct management line and matrix team within National Grid and partners.
Contribute to staff development and rewards, methods and standards.
Sets targets, and ensures that service performance is monitored and maintained as defined within the agreed service level agreements, service level parameters or contracts. Ensures that detailed metrics and records are kept and that appropriate action is initiated to maintain service levels. Identifies and implements new service performance metrics.
Ensures that those within reporting lines are appropriately developed, motivated, empowered and that they deliver appropriate results.







Job dimensions

Dimension


Scope




Reports


Manages one Analyst and leads staff in partner organisations.


Direct

Budget


Responsible for management and administration of a multi-million dollar budget. Identify areas for cost saving where appropriate.


Direct

Business Relationships


Maintains relationships with managers across National Grid.


Direct

Service Delivery


End to end Service Management for defined services.


Direct

External Relationships


Manages the relationship within supplier organisations to National Grid. In particular, management of delivery to the Supplier contract associated with defined services.


Direct

Service Improvement


For the area of budget responsibility, identify service improvement initiatives and drive implementation where appropriate.


Direct

Internal (Global IS) Relationships


Maintains relationships with leaders and contributors across the Global IS function.


Direct


Knowledge & Experience Required:



Educated to degree level in a relevant discipline or, or an equivalent combination of education, tra
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 75306 while calling.
 
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(Team Lead: SAP, IS Sevice, Databases, Middleware ERP in Waltham, MA)
     
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