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SAP Remedy Reporting Customer Relationship Management Techinical Support Business Pr
 
Requirement id 45989
Job title Analyst
Job location in San Antonio, TX
Skills required SAP, Siebel, Remedy, Reporting Customer Relationship Manageme
Open Date 21-May-2015
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: SAP, Siebel, Remedy, Reporting Customer Relationship Manageme

*US CITIZENS ONLY**

Overview
The HR Admin Analyst is responsible for processing transactions for relevant business in various systems and tracking tools.

Role Responsibilities
Update and maintain various systems/tools per standard process documentation which may include:
Execute transactions in SAP and Costpoint
With minimal direction, enter data and retrieve information from group specific system
Audit own data entry for accuracy and make required corrections
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures and methods
May serve as technical and functional resource or super users to other team members
Participate in process improvement initiatives or special projects as assigned
Meet established goals and objectives
Become a subject matter expert for complex processes
Document all new learning(s) or change in processes in the standard format and seek relevant approvals on a periodic basis
Assist in audit preparation and proceedings for both internal and external auditors

Required Skills 1+ years of experience in the following required
SAP experience
Working in Shared Services Environment

Preferred Skills
Accenture system knowledge including SAP, call center, electronic record keeping, reporting, etc.
Advanced knowledge associated with Customer Relationship Management software (i.e. Siebel, Remedy, ETR)
Familiarity with Business Continuity planning and implementation
Familiarity with data protection & security
H&PS/Federal Government industry knowledge
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 45989 while calling.
 
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(Analyst: SAP, Siebel, Remedy, Reporting Customer Relationship Manageme in San Antonio, TX)
     
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