SCCM System Application And Architecture Design Developer (Jobs in Milwaukee, WI   Requirement id 146771 Job title Developer Job location in Milwaukee, WI Skills required SCCM, PC Support, PC Operations, System Application And Architecture Desi Open Date 11-Apr-2024 Close Date Job type Contract Duration 8 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: SCCM, PC Support, PC Operations, System Application And Architecture Desi Start date : 04/29/2024 End Date : 12/31/2024 Submission deadline : 4/15/2024 at 4:00pm CST. Client Info : Milwaukee County Note : * Interview Process: Microsoft Teams. 30 min with panel * Duration of contract: Until 12/31/24. * Onsite or Remote? Candidates must be current Wisconsin residents. No relocation allowed. This is a 100% on site position Description : ------------------------------------------------------ The Service Desk Technician serves as the first point of contact for IT related support, providing tier 1 & 2 client support for all technical issues relating to customer service, diagnosing issues, incident & request management, and problems through to resolution. A critical role of the Service Desk will strive to provide the best possible end user computing experience for all Milwaukee County employees, contractors, and vendors. Job Duties: • Providing exceptional customer service by actively listening to users, empathizing with their concerns, and maintaining a professional and friendly demeanor. Communicating effectively to gather necessary information, provide updates, and ensure user satisfaction. • Logging and tracking incidents in a ticketing system, ensuring accurate and timely documentation of user reported problems. Following established incident management processes to prioritize, escalate, and resolve issues within defined service level agreements (SLAs). • Assisting with the installation, configuration, and deployment of software applications, operating systems, and hardware components. Following standardized procedures and guidelines to ensure successful installations and upgrades. • Contributing to the creation and maintenance of a knowledge base or support documentation. Documenting common issues, solutions, and best practices to facilitate self-service for users and improve the efficiency of support operations. • Testing and running proof of concepts of new technology and PC software. Minimum Requirements: • Current Wisconsin resident at time of application. • Valid WI Drivers License and must be maintained throughout employment. • Associates Degree with at least one (1) year experience in Desktop Support and/or application support OR High School Diploma with at least three (3) years experience in Desktop Support and/or application support • At least one (1) year of Customer Service experience • Knowledge of all related computer and software applications, such as word processing and spreadsheets Knowledge, Skills, and Abilities:Knowledge of office/customer service principles, methods, and practices; oral and written communication skills; analytical skills, skill in data entry and in using a personal computer. SCCM experience/skills. Plan and work independently in a fast-paced environment; ability to exchange basic information with internal and/or external contacts. Must maintain sensitive or confidential information. Ability to make decisions of responsibility involving evaluation of information; decisions may require development or application of alternatives or precedents. Ability to lift, carry, push, and pull up to 20lbs.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 146771 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), SCCM job openings in Milwaukee, WI Jobs List Desktop Support I - 119597 - SP Create date: 28-Jun-2023 start date : 07/17/2023 End date : 960 Hours from projected start date submission deadline : 7/6/2023 at 4:00 PM CST. client info : Milwaukee County Note : * Interview Process: Microsoft Teams * Duration: 12/31/2023 - 960 hours - this is a reoccurring position and will be a lon.... 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