SCOM Windows Applications Microsoft Windows Server FTP Visio Sharepoint Networking   Requirement id 16236 Job title Analyst Job location in Irving, TX Skills required CA Monitoring Tools, SCOM, HP Sitescope, Windows Applications Microsoft Windows S Open Date 04-Nov-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: CA Monitoring Tools, SCOM, HP Sitescope, Windows Applications Microsoft Windows S ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Monitoring Analyst Company Overview Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry. We are trusted by more than 16,000 clients worldwide including banks, credit unions and thrifts of all sizes; mortgage lenders and leasing companies; telecommunications and utility companies; brokerage and investment firms; healthcare and insurance providers; and retailers and municipalities. Functional Job Overview The Distributed Monitoring Analyst performs monitoring and escalation of alerts from Windows Server systems. Candidate and Job Summary Ideal candidate must be a team player, detail oriented with strong follow through-capabilities, dependable and able to handle rapidly changing priorities with a positive attitude with great flexibility. The candidate will work in a 7x24 first-responder team performing monitoring, validation and escalations of Microsoft Server and Application alerts within specified SLA times. Job Requirements, Duties & Responsibilities • Monitor Windows Server operations: server hardware, applications and processing • Monitor, review and respond to alerts from automated system monitors • Opens, updates, closes and monitors Remedy Trouble Tickets within the SLA • Complete Daily Check Sheets • Other duties as assigned to meet business requirements Fundamental Process Skills • Ability to multi-task, prioritize and resolve urgent issues • Utilize process skills with high attention to detail • Ability to follow documented procedures during system failures • Ability to follow daily system checklists • Escalates to both internal and external sources to expedite resolution of issue • Ability to follow and understand all standards, processes, procedures and policies Technical Skills / Knowledge • Familiarity with a variety of system management tools and programs that could include one or more of the following: o CA monitoring tools preferred (Spectrum) o Microsoft MOM / SCOM o HP SiteScope o Windows event monitoring applications • Fundamental knowledge of: o Microsoft Windows XP or higher o Microsoft Windows Server 2003 or higher o File Transmissions (FTP) o Remedy • Knowledge of Microsoft applications: Office, Visio, Access & SharePoint • Basic understanding of networking principles Communication Skills • Utilize interpersonal and communication skills for working with customers • Ability to provide on-call engineers critical information in a clear, concise and quick manner Required Experience • 1-2 years experience in a 7/24/365 network operations center • 1+ years of hands-on experience in a Microsoft environment Work Schedule • Nonexempt position • Shifts are comprised of 4 – 10 hour shifts / 30 minute lunch / 40 hours per week • Minimal Overtime • Current shifts: o Shift 1: Sunday thru Wednesday 6:00am – 4:30pm o Shift 2: Sunday thru Wednesday 1:00pm – 11:30pm o Shift 3: Wednesday thru Saturday 6:00am – 4:30pm o Shift 4: Wednesday thru Saturday 1:00pm – 11:30pm o Shift 5: N/A o Shift 6: NA • Ability to work shifts, including nights, weekends and holidays • Shifts may be rotated and reassigned as needed to meet business requirements Education Requirements • A High School Diploma is required; Associates degree or higher in data processing or equivalent preferred • Certifications   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16236 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),         (Analyst: CA Monitoring Tools, SCOM, HP Sitescope, Windows Applications Microsoft Windows S in Irving, TX)

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