SDLC SQL Queries Business Analysis Analyst (Jobs in OWINGS MILLS, MA)   Requirement id 17125 Job title Analyst Job location in OWINGS MILLS, MA Skills required IT Professional, Business Analyst Experience, SDLC, SQL Queries Business Analysis Open Date 23-Jan-2014 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type --- Apply    Email Recruiter: coolsoft Job Description Analyst: IT Professional, Business Analyst Experience, SDLC, SQL Queries Business Analysis Responsibilities (must be able to perform the following tasks): - Perform detailed of analysis of production support tickets, which are defined as those activities which require functional analysis of incidents by a BA team. It involves triaging tickets raised by end-users, outbound calls to clarify and resolve their non-technical issues, and identifying true technical issues for Technical Teams to resolve. Communication skills and intense knowledge of the application from end to end is needed. - Perform business analysis activities such as analyzing the tickets and assigning them priority, impact and urgency. - Must have experience in working in with Oracle and doing simple SQL Quieries and have some knowledge of the development layers ( Portal , Services, Data)Past knowledge of being involved in Build project where they had the experience of working in the SDLC process is also key. Example: The BA team receives an email from the Service Desk or the ticket is assigned to the BA group. The team opens the ticket, analyzes the issue and sends out an email to the user that the issue is being worked upon and assigns it to the appropriate technical group for resolution. Once the issue is resolved, they receive the confirmation from the technical team and the Service Desk is informed that the ticket has been resolved. - Perform business analysis and document requirements for small enhancements falling within Enhancements budget under Managed Services.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 17125 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), IT Professional job openings in OWINGS MILLS, MA Jobs List Workday Soultions Analyst - J-11-049-072 Create date: 17-Sep-2015 Candidate must have experience configuring Workday. 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