SDLC ITSM Change Management ITIL Agile Methodologies Analyst (Jobs in Atlanta, GA   Requirement id 118308 Job title Analyst Job location in Atlanta, GA Skills required SDLC, System Design, ITSM, Change Management ITIL Agile Methodologi Open Date 03-Aug-2021 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: SDLC, System Design, ITSM, Change Management ITIL Agile Methodologi Start Date :08/23/2021 End Date :06/30/2022 Submission Deadline :08/6/2021 Client Info : Georgia Tech - OIT Note : * Agency Interview Type: Either Web Cam or In Person Description : The ServiceNow Senior Business Analyst will support the implementation from proposal to delivery. Includes developing a thorough understanding of the clients requirements then applying industry best practices and detailed knowledge of ServiceNow to design an optimal solution which supports the business process and meeting or exceeding the functional requirements. The work: • Work directly with the ServiceNow project team and customer stakeholders to define requirements and translate them into the creation of epics, user stories with acceptance and testing criteria. • The ServiceNow Senior Business Analyst will work closely with the Solution/Technical Architect and Development team to ensure the solution is technically feasible and to identify areas to reduce implementation efforts. • Builds a trusting relationship with major project stakeholders and leads them to adoption of the best solution. • Your role will interface with the client to report on the progress of the development while support training, testing, and change management activities. • Validates the business requirements and supports the technical team for any required custom development. • Conducts application and implemented business processes demonstrations to stakeholders; may support preparation of training material and provide user training. • Assist or lead test plan development and execution including conducting user acceptance testing ensuring implementation meets clients requirements. Qualifications • 4+ years of experience of eliciting requirements and conducting business process reviews/documentation while applying detailed knowledge of ServiceNow to design an optimal solution • Ability to develop strong client relationships while working remote • Excellent verbal and written communication skills including presentation skills • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design • Experience implementing systems using the Agile methodology • ITIL v3 certification • Certified Systems Administrator (CSA) preferred • Strong experience with ServiceNow ITSM modules (Incident, Problem, Change, Universal Request, Service Catalog, etc) • Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) preferred • Agile SAFe, Scrum Master preferred • Experience working with a large call center or unified shared services center is preferred.   Call 502-379-4456 Ext 100 for more details. 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