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SIP Troubleshooting Engineer
(Jobs in Minneapolis, MN)
 
Requirement id 93348
Job title Engineer
Job location in Minneapolis, MN
Skills required Genesys GVP, Production Support, SIP, Troubleshooting
Open Date 04-Jun-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Genesys GVP, Production Support, SIP, Troubleshooting

Candidate must be our W2 Employee

Notes :
Candidate must be willing to relocate and work out of Minneapolis MN.

Description:
Within the Enterprise Contact Technology (ECT) group in PVSI & Community Bank Technology (CBT), there is an exciting opportunity for a Genesys Applications System Engineer.

The position will be part of the Genesys Application Management technology team supporting a large implementation of the Genesys product suite. The team is looking for a self motivated/self-directed applications engineer who has experience acting individually and within a team to provide Genesys application engineering and support, system maintenance, design guidance and consultation utilizing a thorough understanding of applicable technology, tools and existing designs.


Candidates will be responsible for the following but not limited to:

• Support a large multi-tenant Genesys Enterprise Platform.
• Identify problems, analyze possible solutions, and determine best course of action to resolve.
• Understand complex business requirements and processes through effective analysis (which includes participation in project meetings) and working with other SMEs, architects, business/technology partners/vendor to come up with solution.
• Work closely with Business and Technology partners on defect resolutions.
• Provide support for overall systems testing and implementation into production
• Excellent customer service attitude, communication skills (written and verbal), and interpersonal skills.
• A strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.
Required Qualifications:
7+ years of Genesys call system experience, 5+ years of production support experience, 5+ years of experience leading multiple work streams, applications or deliverables, 5+ years troubleshooting environments across the entire architecture.
Desired Qualifications:
4+ years of Linux experience, 4 + years of experience with SIP, RTP, 3+ years Apache experience, ability to work effectively in a team environment and across all organization levels where flexibility, collaboration and adaptability are important.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 93348 while calling.
 
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(Engineer: Genesys GVP, Production Support, SIP, Troubleshooting in Minneapolis, MN)
     
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