SIP RCA ClientServer LAN And WAN Data Center ITIL V3 Certified Manager (Jobs in   Requirement id 16076 Job title Manager Job location in Irving, TX Skills required Management Program, Stakeholder Management, SIP, RCA ClientServer LAN And WAN Data Center Open Date 24-Oct-2013 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Manager: Management Program, Stakeholder Management, SIP, RCA ClientServer LAN And WAN Data Center ** Only W2 Employee - No Subcontracting ** Can submit only Green Card and Citizens ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays The Situation Manager will implement and deliver best practice incident management processes to include incident identification, ownership, escalation, and resolution. This position will work with technical and non-technical staff managing incident resolution and utilizing best practices, ensure that clients, Fiserv solutions leaders, and affected parties receive timely communication and long term solutions to the incidents. Computer Operations Manager are also responsible for establishing Standards and Procedures that maximize operations responses to encountered incidents and minimize service availability interruptions. Direct Responsibilities Delivering standard incident management process; Resolving incidents within established BPA and service times; Investigating and coordinating incident resolution for all escalated incidents; Identify correct component teams and engage them for resolution; Overseeing all Severity 1, Severity 2 tickets through to resolution including Severity 3 incidents as warranted; Overseeing Emergency changes as related to a current service interruption; Preparing Post Incident Review documents and attend Problem Management review meetings to ensure determination of Root Cause; Accurate, appropriate and timely communication to internal and external stakeholders; Providing after hours/on-call Situation Management support. This is a 24-hour, 7-day a week requirement assigned on a rotational basis. Escalating or prioritizing service requests which needs urgent attention; Remaining engaged through to resolution and ensuring senior leadership is aware of activities being carried out. Accountabilities/Deliverables The Situation Manager performs within the Incident Management process. Incident Management is defined as the Business Processes used to restore services as quickly as possible when an event occurs that “affects standard delivery of service”. This involves the management and escalation of Critical/ High Severity Incidents up to and including service restoration to avoid any business impact. Specifics on Incident Management Include Coordinate and manage technical teams during service restoration; Liaise with external service providers to facilitate prompt resolution; Ensure timely resolution of incidents is the first priority to reduce their impact on business; Escalate incident tickets as required; Provide timely feedback to senior management regarding issues affecting quality of service to clients; Review and report on all open tickets; Communicate with Business Units and second-level support to ensure prompt incident resolution; Facilitate teleconference forums; and Deliver Quality of Service by adhering to Fiservs methodologies and standards Key Outcomes: Successful service restoration; Mean Time To Restore within contracted Service Levels; Reduction in Severity 1 and Severity 2 incidents; Successful communication to management and Business Units; Increased availability for customers; Eliminating risks and ensuring a stable environment; and Meeting/exceeding all contractual obligations (ex BPA/OLAs). Specific and actionable details captured during the restoration of events Competency: A high level of experience in managing situations and stakeholders; Proven thought and intellectual leadership skills Capacity to provide strong leadership under duress in combination with the ability to make concise decisions that have broad impacts Successful ex   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 16076 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Management Program job openings in other states Jobs List GA TECH IT Enterprise Business Analyst 2 [Data Gov] (709866) Create date: 02-May-2023 100% Remote Start date :06/19/2023 End Date :06/28/2024 Submission deadline :05/05/2023 Client Info :Georgia Tech - OIT Description : Under general supervision, analyzes the enterprise business/technology environment and participates in the implementation of the enterprise data governance .... (This job is for - job Jobs in GA Atlanta Analyst - (in Atlanta, GA)) Senior Data Strategy Analyst - J-10-663-555 Create date: 11-Apr-2012 [Note: Dead line: 4-16-2012] [Note : Start Date : 04-30-2012 End Date : 12-31-2012] Description: We are seeking a Sr. Data Strategy Analyst for our client in McLean, VA. The Project is Enterprise Information Governance - To establish, support and mature the Information Governance framework, policies,.... (This job is for - job Jobs in VA MCLEAN Analyst - (in MC LEAN, VA))     (Manager: Management Program, Stakeholder Management, SIP, RCA ClientServer LAN And WAN Data Center in Irving, TX)

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