SLA Communication Skills Presentation Skills Manager (Jobs in San Diego, CA)   Requirement id 74762 Job title Manager Job location in San Diego, CA Skills required Queue Sharing Group, SLA, TIME MANAGEMENT, Communication Skills Presentation Skills Open Date 25-Oct-2018 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Queue Sharing Group, SLA, TIME MANAGEMENT, Communication Skills Presentation Skills The QM will be expected to quickly respond to customer-based trouble tickets, through triage and appropriate assignment in an expeditious manner, while ensuring service levels and objectives are met. The QM will be expected to manage multiple ticket queues, asset tracking, consumable accountability, change request assignment/tracking and metric analyzation/presentation. The QM will provide technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. Roles and Responsibilities Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved Ensuring proper assignment of tickets as well as facilitation of resource allocation based on work load Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Preparing daily reports on Incidents/Change/Problem tickets and SLA status Preparing summary report on all Major incidents occurring on shift Coordinating resources with teams across disciplines to ensure SLA targets are met Coordinating resolution for high priority tickets Required Skills, Experience, and Education: Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience 2-5 years of directly related experience in systems administration and analysis Experience working with SLAs Strong time management and communication skills Ability to adapt and prioritize work independently in a dynamic environment Demonstrated ability to manage multiple priorities/clients to ensure deadlines are always met Previous experience in conflict resolution Strong interpersonal and presentation skills Experience with desktop environment, local area networks, and customer facing Experience with Service Now, Service Manager, or equivalent required Experience with supporting high priority tickets This email and any files transmitted with it are confidential and or privileged information internal to our organization and intended solely for the use of the individual(s) or entity or entities to whom they are addressed. This message contains confidential information and is intended only for the recipients. If you have received this email in error please notify the sender by replying to this email and then delete this message and any attachments. If you are not the named addressee you may not disseminate, distribute or copy this e-mail. If you are the intended recipient you are notified that unauthorized disclosure, copy, storage, or distribution of this information is strictly prohibited.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 74762 while calling.   Other jobs in CA: Anaheim (4), Brea (3), Brisbane (2), Carlsbad (3), Concord (1), Culver City (1), Cupertino (5), Downtown Los Angeles (3), El Monte (3), El Segundo (1), Foothill Ranch (2), Irvine (1), La Jolla (2), Lake Forest (1), Larkspur Landing (1), Long Island (1), Los Angeles (27), Newport (1), Newport Beach (3), Orange (2), Orange County (7), Pasadena (1), Poway (5), Rancho Cordova (1), Redwood City (3), Sacrament (1), Sacramento (19), San Diego (87), San Francisco (24), San Jose (4), Simi Valley (1), South San Francisco (1), Westlake Village (2),    Queue Sharing Group job openings in other states Jobs List Business Systems Consultant - J-10-652-791 Create date: 19-Apr-2012 [**Note : Dead Line : 4/24/2012**] [Note : Start Date : 03-22-2012 End Date : 02-28-2013] Description : Job Description: A senior MQ system administrator with at least 5 years of Mainframe MQ system administrating experience. Following are specific requirements: Required: MQ V701.... (This job is for - MQ Jobs in TX IRVING Consultant - (in Irving, TX))     (Manager: Queue Sharing Group, SLA, TIME MANAGEMENT, Communication Skills Presentation Skills in San Diego, CA)

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