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SLA Niche Development Project Management IT Professional Manager
(Jobs in BOSTON,
 
Requirement id 49565
Job title Manager
Job location in Boston, MA
Skills required SLA, Niche, Development, Project Management IT Professional
Open Date 04-Nov-2015
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: SLA, Niche, Development, Project Management IT Professional

NOTE :
Start Date : 11/16/2015
End Date : 03/15/2016
Submission Deadline : 11/10/2015

Client Info : COMSYS

Description:
*Role requires daily engagement of cross-functional team support to on/ offshore resources (~ 25+) within a network infrastructure project at a banking client site.
*Candidate will manage a medium to large operations and reporting offshore team and work in close collaboration with various technology teams and client stakeholders.
*Knowledge/ exposure of the business sensitivity of a financial institution to network related outages is highly desirable.
*Must be able to follow the strategic direction of senior management and act independently to make decisions that will have a major impact on day to day operations and area of responsibility.
*Candidate must be able to offer process improvements for better delivery of service and has a strong understanding of project SLAs.
*Specifically, the role requires monitoring, reporting, and resolving branch and ATM outages, various network issues, customer escalations, and Clarify queue ticket reduction.

Hours:
1st Shift Location: BOSTON MA 02116
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 49565 while calling.
 
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(Manager: SLA, Niche, Development, Project Management IT Professional in Boston, MA)
     
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