SLA Troubleshooting ERP Agile Waterfall LANWAN Customer Service Skills Written And Ve   Requirement id 151000 Job title Architect Job location in Boston, MA Skills required SLA, Troubleshooting, ERP, Agile Waterfall LANWAN Customer Service Open Date 19-Dec-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Architect: SLA, Troubleshooting, ERP, Agile Waterfall LANWAN Customer Service Start Date: 2/3/2025 Submission Deadline:1/6/2025 Client: Commonwealth of Massachusetts - Boston Note: * Candidate must be local: Yes Description: The Dev Operations Architect will collaborate with the SI product vendor, Technical Implementation Lead and Data and Information Lead to identify procedures for managing data base growth, back up and refresh schedules, upgrade protocols, and how data integrity and SLA performance metrics will be monitored and assured. The DevOps Architect is responsible for the continuous deployment strategy, both hands-on and strategic vision, working closely with key stakeholders across the Program. This role involves leveraging cloud and on-premises solutions to collect technical requirements from stakeholders and plan, build and run a complete CI/CD pipeline and strategy. The DevOps Architect leads technical and design discussions to help speed the adoption of new technologies and practices and serves as a thought leader and SME on DevOps industry trends, new and existing technology offerings, and architectural concepts. Specific Duties: Identify best practices and recommend procedures and organizational structures for overseeing the day-to-day running of the new Financials solution, including how to develop and enforce policies, maintain systems, and respond to new user requests for system enhancements or fixes. Clearly lay out SI and product vendor and company roles and responsibilities for on-going systems maintenance tasks such as upgrades and defect fixes by the product vendor, implementation of penalties for SLA failures or breaches, etc. Recommend procedures and tools for ensuring that the system delivers consistently on the Service Level Agreement (SLA). Recommend Service Level Agreement (SLA) levels and metrics. Recommend procedures and tools for troubleshooting software issues, applying patches, dealing with exceptions, and escalating problems in meeting SLAs. Recommend procedures for implementing upgrades or migrations. Recommend procedures for certifying integrations or interfaces between the new solutions and other applications. Work with the Program Compliance Lead to recommend procedures for monitoring vendor data security protocols and annual audits including delineation of participation in bi-annual disaster recovery tests by the product vendor and risk mitigation steps that the SI and product vendor could undertake to ensure data security. Work with the Security Lead to recommend procedures for provisioning end user security. Work with the Compliance Lead to ensure that compliance requirements are implemented, as necessary. Work with business owners and agencies to understand the changing business needs served by the new system and the change management needed to arrive at the future state for operating the new solution. Recommend software support needs that could be met by a third-party vendor or by the SI or product vendor if such tasks cannot be supported by in-house staff. Recommend the structure and content of an ERP Center of Excellence that houses system documentation, procedures and protocols that will be of use to system administrators maintaining the new solution as well as other agency business or IT staff that are interested in building integrations to the new solution, implementing new ERP modules and participating in upgrade testing. Lead generation of detailed operational procedures and processes that will operate across multiple delivery partner environments and teams. Ensure quality and effectiveness of operations documentation. Define an overall holistic operational solution that supports delivery / development teams and vendors leveraging different delivery met   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 151000 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), SLA job openings in Boston, MA Jobs List Data Operations Manager - J-11-064-461 Create date: 04-Nov-2015 NOTE : Start Date : 11/16/2015 End Date : 03/15/2016 Submission Deadline : 11/10/2015 Client Info : COMSYS Description: *Role requires daily engagement of cross-functional team support to on/ offshore resources (~ 25+) within a network infrastructure project at a banking client .... (This job is for - SLA Niche Development Jobs in MA BOSTON Manager - (in Boston, MA))    SLA job openings in other states Jobs List NCDIT - Technical Specialist- Mid Level (751298) Create date: 18-Nov-2024 No of Submissions : 2 Start date : 11/01/2024 End Date : 05/30/2025 Submission deadline : 11/20/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Service Level Manager We are seeking an .... (This job is for - SLA Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Security Analyst III - 116617 - SP Create date: 28-Apr-2023 start date : 05/29/2023 End date : 06/30/2023 submission deadline : 05/02/2023 at 4:00pm CST client info : DOC Note : * Interview Process: In Person or Online via Teams * Duration: 6/30/23 with potential for 2-year contract extension * Remote or Onsite: Candidate M.... (This job is for - Planning SLA Stakeholders Jobs in WI Madison Analyst - (in Madison, WI)) Dev Ops Systems Analyst - 6324 Create date: 01-Apr-2022 Description: Day-to-Day Tasks include, but not limited to: Coordination of the project through completion Execute deployments in 20+ environments Support day to day operations and adherence to SLAs Work in shifts and on weekends to support 24x7 operations Influence other teams and manage.... (This job is for - SLA CI CD Jobs in NY Rensselaer Analyst - (in RENSSELAER, NY)) DeskTop Engineer - 5178 Create date: 29-Jun-2021 Description: Day-to-Day Tasks include, but not limited to: Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities. Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configura.... (This job is for - PowerShell SLA VPN Jobs in NY NewYork Engineer - (in New York, NY)) Azure Identity Dev Support Engineer 4 - 71311 Create date: 28-Jan-2021 Note: Must be willing to come onsite in Irving, TX when it is safe to come onsite Must be willing to work 11am-8PM M-F with a rotational on call shift on weekends. Job Description: Azure Identity Dev Support! Client is hiring an Azure Identity Dev. Support Engineer based out of Irving, TX (remote until safe to go on.... (This job is for - SLA Jobs in TX Irving Engineer - (in Irving, TX))    SLA job openings in MA Jobs List Incident Manager - 72367 Create date: 25-Feb-2021 Candidate must be our W2 Employee. Job Description: Job Purpose: Accountable for the efficiency and effectiveness of the Service Delivery over the life cycle of Incidents for the Gas Businesses Enablement Program. Manages the process to restore normal service operation as quickly as possible to minimize the impact to business .... (This job is for - Implementation SLA ITIL Jobs in MA Waltham Manager - (in Waltham, MA)) (Architect: SLA, Troubleshooting, ERP, Agile Waterfall LANWAN Customer Service in Boston, MA)

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