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SLA Troubleshooting Analyst
(Jobs in Columbus, OH)
 
Requirement id 64433
Job title Analyst
Job location in Columbus, OH
Skills required Customer Service, SLA, Troubleshooting,
Open Date 27-Sep-2017
Close Date
Job type Contract
Duration 18 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Customer Service, SLA, Troubleshooting,

Our Columbus, Ohio client has a contract opening for a Senior PC Deployment Analyst. The team is responsible for the assigned Incidents and Requests in ServiceNow. Responsibilities include ticket management, customer service, deployment and service of all desktop and laptop computers.

Additional Responsibilities:
Monitor and work from ServiceNow Queue
New Hire - Role Transfer - Refresh - Site Survey and deployments of systems.
Setup Sit To Stand Workstations and walk to locations around the downtown area with the equipment
Must be able to lift up to 50 lbs repeatable as the team does deliver PC and equipment.
Required Skills:
Microsoft Certification in A+ or equivalent
Strong oral and written skills
Excellent customer service and presence as will be going desk side for deployments
Must know better than average troubleshooting
Following directions
Must be willing work during normal working hours in Columbus office
Ability to schedule with customers and deliver systems within our SLA at a rate of 95% or better
Must be able to lift up to 50 lbs repeatable as the team does deliver PC and equipment.
5 years experience desired
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 64433 while calling.
 
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(Analyst: Customer Service, SLA, Troubleshooting, in Columbus, OH)
     
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