SLA Process Management Service Delivery Activities Specialist (Jobs in Raleigh,   Requirement id 150525 Job title Specialist Job location in Raleigh, NC Skills required SLA, IT Services, Monitor Service Desk Queue, Process Management Service Delivery Acti Open Date 18-Nov-2024 Close Date Job type Contract Duration 7 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: SLA, IT Services, Monitor Service Desk Queue, Process Management Service Delivery Acti No of Submissions : 2 Start date : 11/01/2024 End Date : 05/30/2025 Submission deadline : 11/20/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Hybrid Description : Service Level Manager We are seeking an experienced Service Level Manager to join our team. The ideal candidate will have a strong background in writing Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), creating company-wide policies, and improving performance metrics. This role is essential for ensuring that our service delivery meets agreed-upon standards and drives continuous improvement. The SLA Manager will oversee the delivery of all SLAs for information technology services across the organization. This includes developing, managing, and administering service management best practices. Additionally, the SLA Manager will facilitate communication between the IT department and its clients to define and maintain the SLAs required for each business unit. Key Responsibilities: · In collaboration with business leaders, senior management, and stakeholders, plan and establish SLAs that support business goals for the entire IT services portfolio throughout the enterprise. SLA/OLA Development: Write and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) to ensure clear expectations and accountability. Policy Creation: Develop and implement policies to ensure DIT and other State agencies adherence to service standards and regulatory requirements. Process Improvement: Identify and implement process improvements to enhance performance metrics and overall service delivery. Performance Monitoring: Monitor service performance against SLAs and OLAs, and report on compliance and areas for improvement. Stakeholder Collaboration: Work closely with internal and external stakeholders to ensure alignment on service expectations and performance. Documentation: Maintain detailed documentation of SLAs, OLAs, policies, and process improvements. Training and Guidance: Provide training and guidance to team members on SLA/OLA management and policy adherence. Continuous Improvement: Stay up-to-date with industry best practices and continuously seek opportunities to improve service levels. Qualifications: Bachelors degree in Business Administration, Information Technology, or a related field. Proven experience in writing SLAs and OLAs. Experience in creating and implementing company-wide policies to improve service excellence. Strong background in process improvement and performance metric enhancement. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Certification in ITIL or similar is a plus   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150525 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), SLA job openings in Raleigh, NC Jobs List Tech Writer - 64700 Create date: 06-Jul-2020 Note: We have interview times for Wednesday Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-EAD,H4-EAD and Citizens. Job Description : Leads diverse support functions and/or operations/production oversight usually for multiple departments within a business group. .... 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