SME Stakeholders MS Office MS Visio SOA Architecture Specialist (Jobs in Raleigh   Requirement id 22564 Job title Specialist Job location in Raleigh, NC Skills required MS Dynamics CRM, CRM Experience, SME, Stakeholders MS Office MS Visio SOA Arch Open Date 12-Jan-2015 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: MS Dynamics CRM, CRM Experience, SME, Stakeholders MS Office MS Visio SOA Arch Description: The North Carolina Department of Transportation (NCDOT) is seeking a Customer Relationship Management (CRM) discipline specialist contractor for an approximately 6 month engagement on the DMV Modernization Program, SOA Center project. CRM is a horizontal discipline, spanning multiple systems/solutions/programs/projects. The CRM specialist will work with a team of SMEs to help create and author plans, policies, procedures, and governance for SOA within the CRM discipline and recommend improvements using SOA methodologies. The CRM specialist will work closely with the discipline architects to create (write) governance artifacts for CRM. They will create rollout plans for new tools, technologies and frameworks within CRM. They will create deployment plans. They will operationalize change management for the tools and technologies within the CRM discipline. They will create training and procedures to engage IT administrators to administer and/or configure the tools and technologies within CRM. They will participate in process flow analysis and SOA centric process redesign along with other SOA Discipline Leads , the Governance Specialist, the Technical Writer and Project Manager. Activities include discovering, validating, documenting and communicating the organizations customer relationships processes and knowledge for the client IT SOA Initiative. Required Skills: • Demonstrated experience working with MS Dynamics CRM Platform • 7-10 years of experience designing, developing and managing multiple enterprise level CRM applications • Experience rolling out new tools, technologies, or technical concept across the enterprise & in demonstrating their technical capabilities and value • Demonstrated experience creating technical and governance documents including build & deployment and change management • Demonstrated experience in creating & executing rollout & deployment plans & in coordinating change management • Ability to work under the direction of managers & with architects to help evolve new tools & technologies throughout an organization • Experience working with stakeholders & business SMEs to ensure their applications get deployed in a timely manner & run smoothly in production & that the tool/technology under their control does not produce unexpected issues through the rest of the infrastructure • Ability to work with other specialists & coordinate activities for applications that are deployed across multiple tools & technologies • Proven Ability to work as a member of a team • Strong analytical skills with a demonstrated ability to extensively analyze customer relationship implications of business processes and workflows • Ability to create & present documentation using Powerpoint or similar • Experience facilitating workshops and focus groups • High level of competence with MS Office and MS Visio • High level of communication skills and ~ able to produce documentation to a high standard • High attention to detail • Experience transitioning stove-pipe systems and architecture to SOA-centric architecture   Call 502-379-4456 Ext 100 for more details. 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