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SNMP Syslog Unix Scripting MS Word MS Excel MS Powerpoint Engineer
(Jobs in DURH
 
Requirement id 15526
Job title Engineer
Job location in Durham, NC
Skills required UNIX Administration, Routing And Switching, SNMP, Syslog Unix Scripting MS Word MS Excel M
Open Date 17-Sep-2013
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Engineer: UNIX Administration, Routing And Switching, SNMP, Syslog Unix Scripting MS Word MS Excel M

Title: Technical Support Engineer Level 1
Primary Support Engineer for assigned accounts. Install and maintain in good operating condition. Diagnose and fix known technical problems with Products. Facilitate the generation of NetAudit and Network Profile reports. Communicate with customer Point-of-Contact and client NCE. Monitor to fix Inventory, Configuration, or Syslog accuracy issues.

Formal Description

1. Ensure that CDV (Customer Data Validation) Program accounts collect and upload Inventory and Configurations each week from a minimum of 95% of the devices that should be monitored in that customers network and that Syslog messages are uploaded every day. Update CDV dashboard with reason for not meeting the goal and the action taken to fix the problem.

2. Ensure that Basic Service Program accounts upload some data from CSPC at least 24 days every month. Recommend action (in response to NCE requests for Basic Service Program accounts) to be taken by the NCE to fix CSPC Device Access problems. Update the CSPC seedfile with changes only after the NCE has provided the correct information (e.g. device names, credentials, etc).

3. Ensure CSPC, Operating System, and Remote Integration software is updated within CSTG Support guidelines. Obtain customer Point-of-Contact approval for upgrade to CSPC, Operating System, or CiscoWorks Remote Integration software and security patch install.

4. Initiate Return Material Authorization (RMA) process to replace defective CSPC hardware, upgrade CSPC to fix performance problems, or when the Advanced Services contract has been terminated and will not be renewed.

5. In response to NCE requests, start NetAudit data collection; facilitate Network Profile report generation; and diagnose / fix RAT (Risk Analysis Tool) problems.

6. Respond to cases within CSTG Support guidelines. Resolve fifty (50%) percent of all cases opened for assigned accounts. Update case notes according to CSTG Support procedures to reflect status of the case. Ensure accuracy of sub-sub clause when closing cases.

Requirements:

EDUCATION
Bachelors Degree or equivalent experience

PRIOR EXPERIENCE
3 years experience as a UNIX System Administrator

TECHNICAL KNOWLEDGE / SKILLS

Detailed level of Linux / Solaris knowledge (SCSA or RHCSA certified engineers preferred)

Basic Routing and Switching Concepts (CCNA engineers preferred)

Basic concept of SNMP protocol

Basic knowledge for syslog messages configuration

Basic UNIX script writing

Basic knowledge with VPN tunneling and various remote server accesses

Conversational English

MS Word, Power Point, Excel
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 15526 while calling.
 
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(Engineer: UNIX Administration, Routing And Switching, SNMP, Syslog Unix Scripting MS Word MS Excel M in Durham, NC)
     
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