SaaS PaaS ACD WFM Operations NICE Troubleshoot Engineer (Jobs in Lansing, MI)   Requirement id 149994 Job title Engineer Job location in Lansing, MI Skills required SaaS, PaaS, Application Development, ACD WFM Operations NICE Troubleshoot Open Date 14-Oct-2024 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: SaaS, PaaS, Application Development, ACD WFM Operations NICE Troubleshoot No of Submissions: 1 Start date : 11/11/2024 End date : 1 Years from projected start date Submission deadline : 10/18 at 10 AM EST. Client info: DTMB End User Support Note: * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. * Local and non-local candidates can apply. MUST BE WILLING TO RELOCATE. Description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: • Confident in a client facing role and possess the ability to manage multiple stakeholders. • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology • Works with the Architecture team to design, develop, and deploy APIs, consume APIs. • Understand business requirements with the ability to translate to technical requirements • Prepare design documents based on business requirements for the application development • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills: Critical: • Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) [5+ years of experience preferred] • NICE CXOne Studio experience[3+ years of experience preferred] • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python[4+ years of experience preferred] • Ability to develop, maintain, and troubleshoot webservice API calls[5+ years of experience preferred] Desired: • Experience in Contact Center Dashboard Creation • Experience with Salesforce • Base knowledge of intersystem networking, and data traffic flow between components. • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149994 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1),    SaaS job openings in other states Jobs List AGE - LMS Consultant (742145) Create date: 12-Jul-2024 No of Submissions : 2 Start date : 07/15/2024 End Date : 06/30/2025 Submission deadline : 07/17/2024 Client Info : AGE Description : ODA is seeking a hands-on LMS Consultant in which can work with customers, sales teams, and technical teams to design, develop, and implement world c.... (This job is for - SaaSAdobe Jobs in OH Columbus Consultant - (in Columbus, OH)) Data Science Analytics Financial Data Manager (742107) Create date: 11-Jul-2024 Position Title: IA-DOM-DoIT-TS3-Data Science Analytics Financial Data Manager (742107) * Onsite No of Submissions : 1 Start date : 08/05/2024 End Date : 07/13/2025 Submission deadline : 7/16/2024 Client Info : OCIO: Office of the Chief Information Officer Note: .... 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