SaaS CRM Fast Paced Environment Written And Verbal Communication Skills TroubleShoot   Requirement id 117991 Job title Specialist Job location in Atlanta, GA Skills required SaaS, Bachelors Degree, CRM, Fast Paced Environment Written And Verba Open Date 19-Jul-2021 Close Date Job type Contract Duration 2 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: SaaS, Bachelors Degree, CRM, Fast Paced Environment Written And Verba start date:7/26/2021 End date:09/30/2021 submission deadline:8/13/2021 client info : APS - IT Note: * Candidate must be local or willing to commute or relocate. Description: The Application Support Specialist position will focus on delighting the core of our business, our customers! As an integral part of Enterprise Application Team, Customer & Partner Success Team, you will be delivering excellent service, documenting customer experiences, and managing customer support. You will focus on support by managing inbound email and phone support tickets, processing requests in our ticketing management software, providing status and information, and delivering winning strategies and solutions to our customers. Responsibilities include, but are not limited to: Support Enterprise Applications Customer & Partner Success Team in delivering positive outcomes for all clients by managing the full lifecycle for support tickets from inquiry to delivery Manage support tickets through support email and phone system Provide ticket status and information to internal and external stakeholders Respond to all inquiries in a timely manner through written and verbal communication Become an Expert by understanding the ins and outs of the application as well as the benefits of using it Ability to empathize with the customer and understand their unique use case Work with support resources to resolve issues and partner with other team members to resolve escalated issues Assess and prioritize tasks based on due dates, difficulty and resources/input required Assist with process creation, supporting artifacts, and engaging appropriate resources based on the complexity of customer issues Assist with ongoing support activities for Day One Requirements Passionate about delighting customers and will go above and beyond to ensure they are satisfied and successful? Able to work remotely or in the office as business dictates. A self-starter and highly motivated with limited supervision Able to thrive in a fast-paced environment. Inspiring and the ability to light up the room with your energy and enthusiasm. Able to react quickly to change and uncertainty. Confident in taking initiative and making things happen without being micromanaged. Hungry to make a meaningful difference every single day in the lives of our students. Someone that values having fun at work and contributing to the companys culture. What Were Looking For 0-5 Years experience serving customers. Application and SaaS Technology interest (or experience, a plus) Attention to detail, sense of urgency, and passion for Customer Success! B.A./B.S. Degree required Eligible to work in the United States. Experience with a CRM, a plus Strong desire to learn and grow within a fast-paced business environment. Excellent verbal and written communication skills Proven troubleshooting and problem-solving skills and ability to work through complex issues Flexibility, including the ability to adapt quickly to changing priorities.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117991 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), SaaS job openings in Atlanta, GA Jobs List Solution Architect - 58862 Create date: 16-Aug-2022 start date:8/29/2022 End date:12/30/2022 submission deadline:8/22/2022 client info : ATL - AIM General Description: This Statement of Work (“SOW”) is entered into by and between Mergence Global, LLC., with its principal place of business located at 3.... 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(This job is for - SaaS Business Analyst Jobs in NC Raleigh Analyst - (in Raleigh, NC))    SaaS job openings in GA Jobs List Application Support - 52569 Create date: 01-Sep-2017 Start Date : 09/22/2017 End Date : 09/21/2018 Submission Dead Line : 09/08/2017 client info : KSU Description : This contract position will serve as an integral member for the application support team, providing technical and functional support for end-users for a variety of software applicatio.... (This job is for - SaaS Jobs in GA Kennesaw Developer - (in Kennesaw, GA)) (Specialist: SaaS, Bachelors Degree, CRM, Fast Paced Environment Written And Verba in Atlanta, GA)

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