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Salesforce.Com Developer ITIL Communication Skills IDE Software Development Cycle Adm
 
Requirement id 103831
Job title Administrator
Job location in Seattle, WA
Skills required Salesforce.Com, Developer, ITIL, Communication Skills IDE Software Develo
Open Date 20-Feb-2020
Close Date
Job type Contract to Hire
Duration 7 Months
Compensation DOE
Status requirement not found
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Administrator: Salesforce.Com, Developer, ITIL, Communication Skills IDE Software Develo

Job Description :

This role is part of the Salesforce administration team and expected to be an active contributor and support our team in maintaining, supporting and improving the Salesforce platform and related system. The administrator will also work with triage, technical program managers, development and other internal stakeholders to assist with ticket troubleshooting, develop technical requirements and deliver sound solutions. The administrator will serve as a Salesforce expert for troubleshooting request from other teams, gather and report on application metrics, build dashboards and use data to correlate and confirm issues. This role requires the ability to work within time constraints, act with good judgment in complex situations, and be able to take effective action in ambiguous situations.



Some of the things youll be doing include…

Act as primary technical administrator for Salesforce and other applications as needed
Manage incoming tickets, reproduce issues, and provide troubleshooting and resolution in a timely manner
Support global deployment, maintenance, troubleshooting and resolution for Salesforce
Build in-depth operational and business knowledge of how systems are used by internal customers, and propose and implement (with developer assistance as needed) improvements
Responsible for providing support through systems implementation, customization, installation, configuration, diagnosis and problem resolution for 3rd party integrations and internally developed applications
Collaborate with software developers and technical program managers to develop requirements for various initiatives and implement appropriate solutions within the platform
Maintain user roles, profiles, security and access settings as needed
Configure and maintain sandbox environments to facilitate successful developments
Use collected data sets to build and expand reports and dashboards to demonstrate health and performance of our systems
Create and keep up-to-date detailed run-books for application maintenance and management
Perform data cleanup and upload efforts as needed
Contribute to change control, release management and ticket tracking processes to minimize and streamline support activities
Maintain current Salesforce platform knowledge



Who you are…

Experienced. 3+ years of Salesforce Administration. Salesforce Certified Administrator (ADM-201) preferred.
Educated. BS/BA in Computer Science, Management Information Systems, Business or equivalent.
Highly Technical. You are skilled in the following areas:
Salesforce data tools (DemandTools, Data Loader, Force.com IDE)
Sandbox test environments, including development/staging/production (or similar) deployment cycles
Embrace cloud-based systems and have a solid understanding of the integration points between cloud and on premise applications
Software development life cycle and deployments
Understanding of database systems
large-scale and complex data sets preferred
Practical ITIL knowledge and experience
Problem Solver. You love finding problems and taking on the most difficult of challenges. You know how to propose solutions and push them towards completion.
Superb Communication. You know what to say and more importantly, how to say it.
A True Team Player. Willingness to jump in as needed, and the experience and professionalism required to meet objectives
Relentlessly High Standards. Youre not satisfied with the status quo. You thrill in your accomplishments but also know its about doing and improving.

EEO Employer

It is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color,
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 103831 while calling.
 
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(Administrator: Salesforce.Com, Developer, ITIL, Communication Skills IDE Software Develo in Seattle, WA)
     
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