ServiceNow WLANs Meraki Products Consultant (Jobs in Atlanta, GA)   Requirement id 145283 Job title Consultant Job location in Atlanta, GA Skills required Bachelor Degree In Computer Science, ServiceNow, TroubleShooting Skills, WLANs Meraki Products Open Date 16-Jan-2024 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Bachelor Degree In Computer Science, ServiceNow, TroubleShooting Skills, WLANs Meraki Products Start date : 02/19/2024 End date : 06/30/2024 Submission deadline : 01/12/2024 Client info : DHS Note : * Hybrid Description : *MUST BE LOCAL TO METRO ATLANTA AREA* Position Responsibilities: • Maintain, patch and update CISCO Meraki devices across the enterprise. • Open ServiceNow tickets to track issues as needed and lead the troubleshooting effort. • Coordinate with vendors and business teams to ensure timely resolution of issues. • Engage other DHS employees and vendors to troubleshoot and resolve wireless network issues. • Escalate problems to other system support personnel and management when a problem is not easily identified and/or corrected in a timely manner. • Resolve requests within SLA while providing the highest level of customer service. • Follow up with customers to ensure proper resolution. • Gain feedback from customers about service provided. • Provide regular reports on WAP uptime, issues, etc. and other reports as requested. • Run ServiceNow reports as required or requested. • Work with management to continuously improve the WiFi support process. Qualifications & Skills Required: • Experience supporting Meraki devices in a remote environment. • At least 1 year working with Meraki/Cisco Umbrella software. • Prior Cisco WLAN support experience. • Thorough comprehension of fundamental networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11n/ac wireless. • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers • Experience installing and troubleshooting WiFi networks. • Strong customer relationship focus. • Detail oriented with the ability to work independently and remotely. • Excellent oral, written, and interpersonal communication. • History of performing well under pressure. • Detail oriented and well organized with the ability to multitask. • Experience with the ServiceNow ticketing system a plus. • CCNA and Network+ certifications highly preferred. Education and Certifications • Bachelors degree in computer science or related field OR an associate degree in computer science or related field with relevant work experience. • CISCO Certifications preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 145283 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4), Bachelor Degree In Computer Science job openings in Atlanta, GA Jobs List Project Manager -63758 Create date: 20-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 01/03/2025 Client Info : ATL APD Note: * Position Location: On Site Description : T Project Manager, SR General Description and Classificatio.... 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